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Sales & Service Representative (Universal Banker) - Norman, United States - First Citizens Bank
Description
Overview:
Are you a people person? Be a First Citizens person Join our
Norman
branch team and make a difference.
This
full-time
Sales and Service Representative role will be located at
3800 Journey Parkway in Norman, Oklahoma.
It is responsible for processing transactions and other customer service requests in the branch, facilitating customer awareness and education of bank capabilities, tools, and resources, and supporting the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
The successful candidate will demonstrate:
Communication Skills - Interpersonal : Comfortable and confident with proactively engaging in conversation
Customer Service Skills:
Demonstrates professionalism and empathy in customer interactions
Adaptability:
Has the ability to learn and adapt quickly to new information and technology
Teamwork:
Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility:
Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution
Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:
Engaging customers in conversation to understand their banking needs and preferences
Processing transactions accurately and efficiently
Providing assistance with account servicing needs
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications:
Required Education:
High School Diploma or GED
Required Experience:
6+ months customer service experience, in a face-to-face environment
Preferred Skills and Experience:
Prior experience in retail banking
Working knowledge of Microsoft Office
Experience with sales support (cold-calling, marketing, etc.)
Strong ability to communicate, in-person, and via phone and e-mail
