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Norman

    Sales & Service Representative (Universal Banker) - Norman, United States - First Citizens Bank

    First Citizens Bank
    First Citizens Bank Norman, United States

    3 weeks ago

    Default job background
    Permanent
    Description

    Overview:
    Are you a people person? Be a First Citizens person Join our

    Norman

    branch team and make a difference.

    This

    full-time

    Sales and Service Representative role will be located at

    3800 Journey Parkway in Norman, Oklahoma.


    It is responsible for processing transactions and other customer service requests in the branch, facilitating customer awareness and education of bank capabilities, tools, and resources, and supporting the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.


    The successful candidate will demonstrate:
    Communication Skills - Interpersonal : Comfortable and confident with proactively engaging in conversation

    Customer Service Skills:
    Demonstrates professionalism and empathy in customer interactions

    Adaptability:
    Has the ability to learn and adapt quickly to new information and technology

    Teamwork:
    Strives to build strong working relationships with those on their team as well as cross-functional relationships

    Flexibility:
    Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution


    Responsibilities:
    The essential functions of the job include, but are not necessarily limited to, the following:
    Engaging customers in conversation to understand their banking needs and preferences
    Processing transactions accurately and efficiently
    Providing assistance with account servicing needs
    Facilitating customer awareness and education of bank services, including digital banking capabilities
    Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs


    Qualifications:

    Required Education:
    High School Diploma or GED

    Required Experience:
    6+ months customer service experience, in a face-to-face environment


    Preferred Skills and Experience:
    Prior experience in retail banking
    Working knowledge of Microsoft Office
    Experience with sales support (cold-calling, marketing, etc.)
    Strong ability to communicate, in-person, and via phone and e-mail
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