Customer Experience and Administrative Assistant - Baltimore, United States - LifeStraw

LifeStraw
LifeStraw
Verified Company
Baltimore, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About LifeStraw
At LifeStraw, we believe everyone deserves equitable access to safe drinking water.

We design beautiful, simple, and functional products that provide the highest protection from unsafe water based on where and how they will be used.

We are a certified B Corp, and we take our responsibility to people and the planet seriously. For every product sold, a child in need receives access to safe water for an entire year.

We have been partners in the fight for the eradication of Guinea worm for 25 years, and we actively respond to emergencies across the globe.

We are Climate Neutral Certified, and from product to packaging, we measure and minimize our environmental impact. We strive to support underrepresented communities through our actions, our products, our marketing, and our communications. We live, work, and create with impact in mind. We fight for good and always err on the side of action.


Position Summary

Key Responsibilities:


ADMINISTRATIVE ASSISTANT

  • Manage incoming and outbound communication as needed
  • Ensure office equipment is maintained, relevant records are up to date, and all administrative processes run smoothly
  • Oversee the maintenance of the office space and equipment, liaising with external vendors and service providers to ensure that all aspects of the office environment are managed effectively
  • Monitor office supplies stock and place orders when necessary.
  • Keep accurate and uptodate employee records in the HRIS (Human Resources Information System); organize and maintain files and databases in a confidential manner
  • Assist with recruitment and coordinate the onboarding process for new hires, including preparing welcome packets, organizing orientation sessions, and ensuring completion of necessary paperwork
  • Plan and execute internal and external events, including meetings, conferences, office parties, and LifeStraw's participation in local events and functions
  • Provide administrative support to the Leadership Team, which may include managing calendars, preparing presentations, and coordinating meetings
  • Help organize employee engagement programs and teambuilding events

CUSTOMER SUPPORT

  • Provide detailed information and support on product features, availability, and usage instructions, assisting customers in making informed decisions
  • Continuously update knowledge on the latest products, promotions, and company policies to provide accurate and helpful information to customers
  • Identify and resolve issues with orders, keeping customers informed throughout the process
  • Process warranty claims, fill spare part orders, and manage replacement part shipments from the office in a timely manner
  • Maintain shipping supplies and equipment; placing orders for supplies as needed
  • Provide feedback to the Customer Experience Manager and Marketing and Brand Team on customer sentiment, product trends, and improvements to process
  • Contribute to achieving department goals and metrics
  • Identify areas of opportunity for improvements to systems and processes to gain efficiencies and improve effectiveness of customer support

Key Competencies:


  • Driven by a desire for a positive impact on the world
  • High degree of organization and attention to detail
  • Ability to work with multiple and competing priorities in a fastpaced environment
  • Excellent communication skills with a solutionoriented approach to problems
  • Customer service mindset with the ability to resolve issues in a professional manner
  • Selfmotivator, accountable, and able to handle multiple priorities
  • Confident selfstarter with competitive drive, initiative, decisiveness, and the ability to stay focused on results despite changing conditions
  • A passion for learning new things
  • Strong team player who drives results by securing the commitment and buyin of others
  • Independent and able to work with mínimal supervision
  • Have a good sense of humor
  • Proactive and resourceful
  • Comfortable with ambiguity
  • Insightful with a high level of empathy and understanding
  • Proficient in Microsoft Office Suite. Experience with CRM tools, Shopify, NetSuite, and other enterprise software preferred
We're on a mission to redefine the safe drinking water space through technology, innovation, product quality, and design. We work with governments, donors, and individual consumers to understand the need for safer water.

We are adventurous, passionate, and committed not only to developing the most effective and best-designed products but also to the cause of providing safe water to people around the globe.

LifeStraw believes diversity, equity, and inclusion are critical to our success.

We are an equal opportunity employer whose team works hard to build respect, dignity, and equity into everything we do.

We seek to recruit, develop, and retain the most talented, driven, and entrepreneurial-minded people from diverse backgrounds and experiences.
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