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Center Manager
2 days ago
Hair Club for Men and Women Portland, United StatesHairClub is looking for a Center Manager to lead all operations in our Center in order to ensure success in terms of sales, member experience, profitability, efficiency, and safety. As a Center Manager, you will be responsible for hiring, training, and managing Center talent and ...
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Call Center Manager
1 week ago
Linguava Portland, United StatesCompany Name: Linguava Interpreters · Title of Position: Call Center Manager · Department: Scheduling/Call Center · Report To: Director of Operations · Position Type: Full-Time / Salaried · Location: Partially Remote · (12106 NE Marx St, Portland, OR · Schedule: Monday-Fri ...
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Center Success Manager
2 days ago
KinderCare Learning Companies Portland, United StatesFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child ...
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Distribution Center Operations Manager
2 weeks ago
American Tire Distributors Portland, United States Full timePosition Description: · The Distribution Center Operations Manager monitors and effectively oversees and supervises the daily routines and specific tasks of assigned shifts and employees which may include a focus area of either transportation and/or warehouse management. The DC ...
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Call Center Manager
3 weeks ago
The Call Center Network Portland, United StatesJob Description · Job Description******This job will be located in Portland, OR surrounding area****** · Rapidly growing, solid and premier organization in the Portland, OR area has an immediate opening for an experienced CALL CENTER MANAGER. This is a well-established and succes ...
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Community Manager "Town Center Courtyard"
2 weeks ago
Central City Concern Portland, United States Full timeJob Details · Description · Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate ...
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Timekeeping Service Center Manager
2 weeks ago
OHSU Portland, United StatesDepartment Overview · Central Financial Services is the division within Oregon Health & Science University charged with the overall responsibility of accurately processing, reporting, and interpreting the university's financial transactions. We support healing, teaching, discover ...
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Service Center Manager
3 weeks ago
Gills Point S Tire & Auto Portland, United StatesJob Description · Job Description Description: Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to t ...
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Call Center Manager
2 weeks ago
Sunset Heating, Cooling, & Plumbing Portland, United StatesOverview: · Call Center Manager · Can you have stability and high growth? Can you enjoy being in a small business environment, while also benefiting from being backed by an extensive network of companies and professionals with decades of success? Can you be in a recession resis ...
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Quantum Dynamics Rhododendron, United StatesLife is all about embarking on a journey to become the best version of our future selves. As we discover new things, we face challenges, overcome them, and grow beyond ourselves. · Join Mercedes-Benz and find the area where you can individually develop your talents. You will be s ...
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oncology center nurse manager
4 weeks ago
Clinical Management Consultants Portland, OR , USA, United StatesAn amazing hospital in the Portland area is in search of a new Oncology Center Nurse Manager. The ideal candidate will have experience in the Oncology setting and in Infusion Services. The Oncology Center Nurse Manager will report directly to the Onc Nurse Manager, Manager, Oncol ...
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Distribution Center Operations Manager
3 weeks ago
American Tire Portland, United StatesAre you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nations premier tire distributor, ATD's coast-to-coast distribution network provides approximately 8 ...
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Distribution Center Operations Manager
2 weeks ago
ATD American Tire Distributors Portland, United StatesDistribution Center Operations Manager · in · Portland, OR · at · American Tire Distributors · Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the ...
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Distribution Center Operations Manager
3 weeks ago
American Tire Portland, United StatesAre you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately ...
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Distribution Center Operations Manager
2 weeks ago
American Tire Portland, United StatesAre you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nation's premier tire distributor, ATDs coast-to-coast distribution network provides approximately 8 ...
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Premier Service Center Manager
2 weeks ago
Northwest Community Credit Union Portland, United StatesPosition Title · : Premier Service · Center Manager · Northwest Community Credit Union, a division of TwinStar Credit Union, believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of o ...
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Distribution Center Operations Manager
2 weeks ago
American Tire Portland, United StatesAre you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors As the nation's premier tire distributor, ATDs coast-to-coast distribution network provides approximately 8 ...
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Business Banking Center Manager
3 weeks ago
Banner Bank Portland, United StatesAs a Business Banking Center Manager, you will provide leadership, organization, planning, and direction for a team of Business Bankers with self-generating business development opportunities. Drive business development efforts to build deposits, loans, and banking services in th ...
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Profit Center Manager Trainee
5 days ago
CareerPaths NW Portland, United StatesOur client, a $4.5B+ distributor with over 900 facilities, is adding to their renowned manager trainee program. · In this structured "earn while you learn" plan, you'll learn all aspects of the company while being groomed to run your own facility. Train in the warehouse as you l ...
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Data Center Construction Project Manager
3 weeks ago
Gilder Search Group Portland, United StatesData Center Construction Project Manager · Pkaza -Portland, OR · Tagged: · Discipline: Construction · , · Company Type: Colo Provider · This opportunity is working directly with a leading mission-critical data center developer / wholesaler / colo provider. This company prov ...
Call Center Manager - Portland, United States - Skill Demand
Description
Job Description
Job DescriptionJob Responsibilities:
Relationship Management: Establish and maintain strong relationships with clients. Research, gather, document, and validate client process flows and business rules to ensure accurate understanding and alignment.
Customer Communication: Act as the primary point of contact for customers, managing communication channels such as email, chat, and status calls. Proactively engage with customers to address concerns, provide updates, and conduct formal business reviews.
Process Optimization: Continuously analyze workflows to identify areas for improvement and implement strategies to enhance efficiency and effectiveness within the contact center.
Customer Advocacy: Foster a culture of customer advocacy within the organization. Develop initiatives focused on meeting and exceeding customer needs, thereby enhancing overall customer satisfaction and loyalty.
Strategic Planning: Develop frameworks and strategies for the successful implementation of client initiatives. Collaborate with cross-functional teams to design and execute client strategies that drive results and align with organizational goals.
Client Growth: Equip clients with the necessary tools and resources to support their growth objectives. Manage the specialized process of client development, providing guidance and support at each stage.
Qualifications:
Leadership Experience: Minimum of 3 years of experience in growing and leading successful teams within a contact center environment.
Customer Service Skills: Demonstrated excellence in customer service through both written and verbal communication channels. Ability to effectively engage with customers and address their needs in a professional and timely manner.
Emotional Intelligence: Strong emotional intelligence and interpersonal skills, with the ability to empathize with customers and team members alike. Capable of navigating complex interpersonal dynamics and resolving conflicts effectively.
Experience in the energy efficiency sector or related industries would be advantageous, but not mandatory. The ideal candidate should be adaptable, results-driven, and passionate about delivering exceptional customer experiences
