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    Program Manager - Boston, MA, United States - Benchling

    Benchling
    Benchling Boston, MA, United States

    1 week ago

    Default job background
    Description

    Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day.

    But moving at the new speed of science requires better technology.
    Benchling's mission is to unlock the power of biotechnology.

    The world's most innovative biotech companies use Benchling's R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.

    Come help us bring modern software to modern science.

    The GPM will partner closely with the Global Account Manager (GAM) to ensure that customers achieve rapid time to value and see the value in expanding their relationship with Benchling as they transform and modernize their R&D IT.

    The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless experience post-sale.

    The GPM must have deep experience in Life Sciences R&D processes and scientific concepts as well as operating in an enterprise SaaS environment and be adept at working with internal and external stakeholders at all levels.

    Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more global customers
    Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans that accelerate customer digital transformations
    Partner with GAM to ensure seamless customer experience and grow the account
    Support the development of customer experience sales proposals and other services proposals with account, and/or program subject matter expertise
    Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
    You will help shape the long-term strategy and vision for the Global services business
    You will inspire your cross-functional account team to accelerate our growth within the world's largest biopharma companies by delivering exceptional customer experiences
    You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills
    You will contribute meaningfully to running a profitable services business that doesn't sacrifice quality or customer success in doing so
    Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts.

    Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies.

    You have strong executive presence and succeed in a matrixed environment where you have accountability without authority.
    At least 10 years of client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences or Biotechnology sponsor or software space

    Proven ability to lead 10+ person cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills.

    Experienced in program and project management for multi-workstream global enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials
    Experience in services commercials including SOWs, budgeting, resourcing, and change orders
    Ability to work at customer site, or in the SF or Boston offices based on customer and project needs

    BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology.

    GxP experience including software validation (CSV) at a life sciences or biotech company and/or vertical SaaS software company.

    The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. To help you determine which zone applies to your location, please see this resource. Broad range of medical, dental, and vision plans for employees and their dependents
    ~ Commuter benefits for in-office employees and a generous home office set up stipend for remote employees
    ~ Generous and flexible vacation
    ~ Company-wide Summer & Winter holiday shutdown
    ~ LI-TD1 #LI-Hybrid #BI-Hybrid

    We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

    That means we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

    #
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