Customer Service Employee - Lexington, United States - Aurora Enterprises

Description

Even the most efficient processes require preparation for unforeseen circumstances. Amazon's Delivery Station Liaison Agents are in direct contact with our
. They ensure that missed deliveries are successfully delivered and customer inquiries are effectively handled. Whatever our
need - you respond promptly to their requests and ensure a smooth customer experience.

Key job responsibilities

• Contacting
  
• Investigating and resolving delivery issues, if necessary in collaboration with our logistics teams and delivery partners
• Maintaining daily, weekly, and monthly records of the status of customer inquiries
• Adhering to work instructions and protecting customer data
• Assisting with internal communication, including presentations, and contributing to programs for continuous improvement and internal engagement

A day in the life
You will work in one of our last-mile distribution centers, which includes Amazon's most advanced technologies.

During the shipping and delivery of orders, you will communicate with our logistics centers, as well as our partners, delivery companies, and **
, if they need help or information.

If you need to reschedule deliveries, you will notify our delivery partners accordingly.

You will promptly resolve any delivery issues that you notice so that our
can enjoy a great experience every time without having to contact Amazon.

You will work at the heart of Amazon's logistics and develop the necessary expertise in both logistics and excellent customer service, which sets Amazon apart from others.

You will be in daily contact with our