Assistant Manager - North Austin, United States - Round Rock Towing

Description

Job Overview:

Responsibilities:

• Assist in the management and oversight of the customer interaction process and work in tandem with well trained and high performing staff to ensure excellent customer service standards while following protocols
• Release impounded vehicles to vehicel owners ot representatives
• Ensure the enforcement of departmental rules, regulations, and policies.
• Monitor and help maintain the Tow Lot facilities
• Provide data analysis and processing for records maintenance and reports generation.
• Perform payroll
• Perform auctions
• Assist in Managing complaints and credit card disputes
• Coordinate and conduct monthly meetings.
• Supervise and train staff members
• Handle high volumes of phone calls
• Bilingual skills (desired) to communicate effectively with a diverse customer base
• Produce reports using data and analysis from spreadsheets and computer programs.

Manage cash handling, transaction records, and reports and monitor accounts payable and receivables


Qualities:

• Ability to solve complex problems
• Ability to deescalate tense situations
• Possess decisionmaking skills and sound judgment.
• Ability to manage time and prioritize tasks

Ab

• Ability to plan, organize, and prioritize work to achieve objectives within deadlines.
  Experience in municipal towing, parking, vehicle recycling or disposal, or emergency response operations is preferred._

(Able to obtain a TDLR (VSF License) pass a background check, drug test)


Pay:
$ $22.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Flexible schedule
• Retirement plan

Experience level:

• 3 years

Shift:

• 12 hour shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply


Ability to Relocate:

• North Austin, TX: Relocate before starting work (required)

Work Location:
In person