- Minimum 7 years of experience in contact center related technologies and expertise in Avaya; Migration from Avaya to Genesys
- Experience in working on different contact center technology areas like
- IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM
- Migration to Genesys cloud contact center
- integration with 3rd party solutions and CRM's
- Experience on Salesforce integration
- Excellent communication and inter-personal skills
- Genesys Cloud Architect certification will be an added advantage
- Working across different IVR suite of products
- Migrating contact centers to Genesys Cloud CX. Will be Hands on Avaya, Genesys Cloud enablement, configuration, and support.
- Will be required to design and construct call flows using Architect (Call, Email, Chat, Message, Survey, Voice Mail, In-Queue, etc.) & IVR development.
- Design and deliver IVR and bots (Genesys Dialog Engine and 3rd party bot platform such as Google Dialog flow, Amazon Lex, etc.)
- API's and integration with 3rd party solutions and CRMs like Salesforce etc.
- Work with adjunct solutions like WFM, Dialers, Recording etc.
- Interface with required teams, OEMs, vendors to achieve desirable goals.
- Would be required to work with other contact center platforms (Avaya, Genesys, CISCO etc.)
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Avaya Developer - Cary, United States - Diverse Lynx
Description
Job Title: Avaya DeveloperLocation: Cary, NC (Onsite)
Duration: Full-Time
Job Description: