Customer Rep Associate Ii - Augusta, United States - State of Maine
Description
Job Class Code**:6598
Grade: 13
Salary:
$ $23.25
Opening:
April 26, 2024
Closing:
May 10, 2024:
_ Are you looking for a rewarding career with opportunity for advancement and weekends off? Do you enjoy contributing to a team and providing excellent customer service? If you thrive on quality and contributing to the safety of the roads in Maine, we want you on our team_
As a Customer Representative Associate II for the Court Records Unit of the Bureau of Motor Vehicles you will provide a range of requests from law enforcement, courts and district attorneys for information regarding driving records, and conviction and suspension information.
A typical day involves:
- Researching and certifying as actual documentation necessary for court prosecution and incustody issues where immediate action is required.
- Issuing suspensions for administrative actions under the Demerit Point System, court ordered suspensions, material misstatement of fact, dishonored checks, provisional driver violations and failure comply with child support orders.
- Responding to a high volume of calls to support the 13 branch offices in the suspension and restoration process.
To be successful you will need:
- Knowledge of programs and resources that have a compliance or eligibility component.
- Knowledge of query and research techniques.
- Ability to verify, code, compute, and/or reconcile data on standard documents.
- Ability to track documents for followup action.
- Ability to effectively resolve problems.
- Ability to assist customers and providers with reporting, eligibility, and compliance requirements,
- Ability to effectively present routine factual information to individuals/groups.
Minimum Qualifications:
Training, education, or experience in office and administrative support work that demonstrates:
- the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
- All positions in this classification assume the qualifications of: Customer Representative Assistant I, Customer Representative Assistant II and Customer Representative Associate I.
or call .
Why join our team?
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day.
-
Work-Life Fit
- Rest is essential. Take time for yourself using
13 paid holidays,
12 days of sick leave, and
3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtimeexempt employees receive personal leave.
Health Insurance Coverage
- The State of Maine pays
85%100% of employeeonly premiums ($10,523.28$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
-
Dental Insurance
- The State of Maine pays 100% of employeeonly dental premiums ($350.40 annual value).
-
Retirement Plan
- The State contributes the equivalent of XX% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
additional wellness benefits for State employees from the Office of Employee Health and Wellness.
- Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for parttime employment._
- There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role._
- As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics._
- If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request._
More jobs from State of Maine
-
Licensed Practical Nurse
Augusta, ME, United States - 3 weeks ago
-
Building & Trades Specialist (Sr-21-24)
Scarborough, United States - 1 week ago
-
Secretary Legal
Augusta, United States - 3 weeks ago
-
Chief Data Officer
Augusta, United States - 1 week ago
-
Children's Behavioral Health System of Care Quality Assurance Manager
Augusta, United States - 5 days ago
-
Field Heavy Vehicle
Hancock, United States - 6 days ago