IT Technician - Fort Myers, United States - Compact Information Systems LLC

Description

• Manage service tickets, ensuring timely resolution and effective communication of progress to stakeholders.
• Communicate professionally with colleagues, management, clients, and vendors.
• Respond promptly to incoming phone calls and prioritize support requests.
• Identify problem areas and develop proactive solutions.
• Provide general support to the IT department.
• Undertake additional tasks as required.

• Strong sense of urgency and ability to multitask effectively.
• Proficiency in troubleshooting computer and network connectivity issues.
• Experience in software installation and laptop configuration.
• Proficient in Windows Operating Systems, including handling updates and patching procedures.
• Ability to configure and share printers on a network.
• Familiarity with DNS, DHCP, FTP, SMTP, TCP/IP protocols.
• Skilled in documenting processes and monitoring performance metrics.
• Excellent interpersonal and communication skills.
• Capacity to work independently with mínimal supervision.

• Flexible Time Off and Paid Holidays.
• Medical/Vision/Dental Insurance, Voluntary Life & AD&D Insurance, Short-Term & Long-Term Disability, Critical Illness & Accident Insurance.
• 401(k) with employer matching.
• Casual office setting that provides a relaxed yet productive work environment.
• This is a fulltime hybrid position (hybrid schedule will take place after training), Monday thru Friday 8