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    Messaging Engineer - Chicago, United States - Hexaware Technologies

    Hexaware Technologies
    Hexaware Technologies Chicago, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Position: Messaging Engineer

    Location: Chicago, IL (Hybrid)

    Hiring: Fulltime with Hexaware Technologies

    JD:

    ESSENTIAL FUNCTIONS:

    • Monitor user support requests escalations to the team by email, phone or our IT Service Management system. Triage, investigate and address issues identified.
    • Provide timely feedback to the end user on the status of their issue or request.
    • Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint.
    • Document and communicate platform standards to other IT groups.
    • Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies.
    • Provide subject matter expertise and support assistance for projects seeking to leverage the Firm's messaging and mobile computing environment.
    • Coordinate and execute production changes related to operations and project activities. Document and record implementation steps for future reference.
    • Understand and remain current on messaging and mobile device technologies and trends.
    • Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained.
    • Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager.
    • Perform monthly maintenance during designated weekend maintenance periods.
    • Participate in the team's on-call rotation which requires 24x7 availability to respond and actively work on escalations.

    QUALIFICATIONS:

    Education, Work Experience, Skills:

    • The Messaging Engineer Temp Contractor must have a BA/BS in computer science, related field, or equivalent experience. The Messaging Engineer must have 5+ years of experience supporting major messaging implementations in large corporations. Additional requirements include:
    • Strong understanding of mobile device management platforms (VMware Workspace One UEM, Intune, and BlackBerry UEM).
    • Strong understanding of messaging technologies including Exchange 2016/2019, Microsoft 365 (Exchange Online and Teams), Email archive systems, SMTP, Proofpoint and other messaging products.
    • Strong understanding of unified communication technologies including Skype for Business.
    • Strong understanding of Active Directory and Microsoft Windows 2016/2019 Server.
    • Strong understanding of PowerShell scripting and automation techniques in a Windows environment.
    • Proven ability to develop, implement, and communicate best practices for a messaging environment in a large, global organization.

    Technologies/Software:

    • Microsoft Exchange
    • Microsoft Outlook
    • Microsoft Skype for Business
    • Microsoft Active Directory
    • Proofpoint
    • Capax EAS Archive
    • Litera Metadact
    • Microsoft Windows Server
    • VMware Workspace One UEM (AirWatch)
    • Microsoft Intune
    • Microsoft 365 (Exchange Online and Teams)
    • Apple iPhones/iPads
    • BlackBerry Enterprise Server & BlackBerry Work for iOS
    • CodeTwo Exchange Rules Pro
    • Trend Scanmail for Exchange
    • GSX and SCOM Monitoring Software
    • Progress MOVEit Transfer

    Certificates, Licensures, Registrations

    • Microsoft certifications a plus.
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