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    Ford Lube Technician - East Hartford, United States - Hoffman Auto Group

    Hoffman Auto Group
    Hoffman Auto Group East Hartford, United States

    3 weeks ago

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    Description

    Overview:

    Repair vehicles in an efficient and ethical manner under the supervision of a Flat-Rate Technician and/or Shop Foreman.

    Responsibilities:
    1. Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
    2. Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.
    3. Learn how to utilize computer to remain up to date on manufacturer recalls and/or technical data.
    4. Complete training required set by the manager.
    5. Maintain a clean and neat work area. Perform daily inspections of your work area.
    6. Stay compliant with all safety and OSHA regulations.
    Qualifications:

    1. Valid drivers license

    2. High School Diploma

    3. 1-2 years experience in a customer service orientated environment preferred

    4. Can adapt and embrace change with an internal and external customer centric mindset

    5. Act as an advocate for teammates and have a strong commitment to technology advancement

    6. Possesses effective communication skills: oral, written, listening.

    7. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

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