Client Onboarding Specialist - Horsham, United States - Language Services Associates, Inc.

Language Services Associates, Inc.
Language Services Associates, Inc.
Verified Company
Horsham, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Onboarding Specialist reports to the Senior Customer Onboarding Team Lead and is responsible for the successful implementation of client pilots and onboarding.


Responsibilities:


  • Assist with user training including remote and onsite client implementations; Deliver client information, hardware and user tools as needed.
  • Utilizes Dynamics CRM to document all client interactions and activities as part of a pilot and/or onboarding.
  • Maintain thorough and accurate communication between the client, sales team, manager and other stakeholders throughout the process.
  • Facilitate the transition of new clients, post onboarding/implementation to the client experience team; Regular meeting with new clients and other departments as needed to ensure successful onboarding.
  • Assist with the pilot program process when needed.
  • Prepare and process shipment for hardware requests as needed; Provide reports as required on equipment maintenance and deployment.
  • Prepare materials including the drafting of training and communication documentation, reference materials, welcome letters and making test calls as needed.
  • Maintain company knowledge of all departments and processes to effectively communicate to internal and external stakeholders.
  • Performs other duties as assigned.

Requirements:


  • Excellent communication and presentation skills; Strong attention to detail.
  • Good judgment, extreme discretion and flexibility in work hours.
  • Working knowledge of Microsoft Word, Excel, and PowerPoint.
  • Ability to establish and maintain effective customer relationships.
  • Ability to multitask and work in time constrained environment.
  • Ability to travel as needed, up to 50%.
LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn more

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at
More jobs from Language Services Associates, Inc.
See all jobs of Language Services Associates, Inc.