Full Time - San Diego, United States - Aztec Shops, SDSU

Aztec Shops, SDSU
Aztec Shops, SDSU
Verified Company
San Diego, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Full time
Description

SUMMARY:


Looking for a strong strategic thinker who will constructively and profitably manage all day-to-day aspects of the concessions operations at Snapdragon Stadium in San Diego.

The stadium features NCAA Division 1 football, the NWSL, MLS (beginning in 2025), other sporting events, concerts, and other events.

Proven leader will be responsible for 75+ major annual events, additional events, and up to 400+ full-time and part-time employees in this 35,000 seat venue.


ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:




NOTE:

The duties listed below are examples of the variety and general nature of those performed by employees in this job description.

The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OPERATIONS

  • Oversees the daily concessions, ensuring proper procedures are in place and followed at Snapdragon Stadium.
  • Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
  • Understands all menus, product offerings, packaging, and pricing.
  • Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; creates a working relationship with health officials.
  • Working knowledge of Point of Sale (POS) and inventory software.
  • Ensure concessions have the tools and supplies necessary to complete their jobs.
  • Works closely with multiple branded partners/third party vendors to ensure all needs are met, and terms of contracts are followed.
  • Responsible for ensuring proper alcohol sales and service regulations are in compliance.
  • Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
  • Other duties as assigned.

STAFFING & DEVELOPMENT

  • Carries out leadership and supervisory responsibilities with a positive and professional approach in accordance with the organization's policies and applicable laws.
  • Provides supervision, leadership, training, recruitment, and coaching/development of staff including but not limited to managers/supervisors, stand leads, and student & other foodservice employees; optimizing productivity.
  • Responsible for Food Handlers and RBS training for all new SDSU Snapdragon Stadium employees and monitors when renewals are needed.
  • In conjunction with Human Resources, ensures all associates in the department complete and maintain Responsible Alcohol Service certification (RBS).
  • Develops and maintains working relationships with customers, coworkers, vendors, OVG stadium management, and university personnel.
  • Researches, formulates, and recommends new or upgraded policies and procedures.
  • Completes and maintains ServSafe Managers certification.

GUEST SERVICES

  • Radiates a positive attitude with all guests that will be infectious and followed by managers/supervisors and other staff.
  • Develops operational strategies to address customer survey results and feedback.
  • Addresses complaints and resolves problems.
  • Holds the team accountable to steps of service to deliver great guest service and responds and assists in any departmental guest service issue.
  • Researches, formulates, and recommends new or upgraded policies and procedures.
  • Maintains a consistent presence within concession spaces.

FINANCIAL

  • Responsible for operational budget, forecasting, inventory control including waste management, managing monthly inventory, and managing Profit & Loss (P&L) statements and ensuring that all financial reporting is accurate and is completed in a timely fashion to meet all deadlines.
  • Ensures expenses, especially labor and operating expenses, are controlled to maximize contribution.
  • Formulates pricing policies/strategies of menu items according to requirements for profitability of concessions operations.
  • Continually works with the stadium executive team to analyze sales and sales mix.
  • Forecasts cost/benefits for new projects.
  • Maintains event history, per capita, and usage reports for the year.
  • Oversees execution of required daily reporting and completion of required department reports.
  • Reviews all instances of overages and shortages ensuring proper investigation and documentation has taken place.
  • Ensures that timekeeping for all department employees is accurate and ensures that payroll is submitted on a timely basis including tip reporting of employee
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