Dispatcher- Transit - Frederick, United States - Frederick County Government

Frederick County Government

Verified Company

Frederick, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB INFORMATION:

Frederick County is offering premium pay and sign on bonuses to join the award-winning transit system of Transit Services of Frederick County We are seeking an energetic and customer service focused individual to become a part of our growing team.

Proudly serving the Frederick community, Transit provides essential transportation services to the County to connect people to employment, medical services, education, and more.

Transit offers public transit, paratransit, and commuter assistance services throughout Frederick County, MD.

POSITION OVERVIEW:

Non-exempt; full-time; 40 hours per week; 11:30 a.m.

8:30 p.m.; varied shift assignments; Monday-Saturday; full-benefits; grant funded

This essential position performs functions in support of daily Transit operations, including dispatching, intake, and scheduling of demand-response, deviated-route, fixed-route and other Transit services.

Direction is given to drivers; Supervision is received from the Operations Manager.

TOTAL COMPENSATION PACKAGE:

Frederick County offers an extensive compensation package to reflect how highly we value our employees.

The following is what you can expect in your first year as a full time benefited Frederick County Government employee.

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid scheduled holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County HSA contribution (if enrolled in the highdeductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
100% County paid 2x annual salary Group Term Life Insurance and AD&D benefit
Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
Generous Tuition Reimbursement Program
County and Employee funded Defined Benefit Pension Plan
Vesting after 5 years of service (effective 7/1/2024)
Additional service credit for eligible previous public service, military service, etc.
Other employee paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, etc.

For more information, visit our benefits
page on the Frederick County Government job opportunities webpage
.

Additional Differential:

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES:

In conjunction with the shift supervisor, oversee and provide direction to more than 10 active drivers, including instructing drivers on transfers, breaks, vehicle switchouts, and emergency response
Respond to locations of inservice vehicle breakdowns, incidents, crashes, and other service issues and render assistance as needed
Receive incoming calls from transit drivers; provide information and assistance as needed
Coordinate vehicle maintenance and cleaning; assist with collection of funds from onboard vault; perform basic vehicle inspections
Monitor and document ontime performance, noshows, weather, traffic delays, and other service issues
Serve as the direct line of communication for demandresponse paratransit drivers; ensure drivers receive immediate assistance for traffic, rerouting, and emergency issues
Receive incoming calls for demandresponse service; schedule these passenger trip requests to maximize the number of customers served and to assure optimum vehicle utilization
Prepare transit drivers' daily and monthly schedules and vehicle assignments; reassign work and revise schedules as needed for coverage
Review driver logs; prepare corresponding timesheet information
Prepare and maintain manual and computerized files and records including operations reports, incident logs, accident reports, and data concerning service interruptions, cancelations, vehicle breakdowns, etc.
Compile and maintain customer database and records for filing
Obtain and verify documentation and complete processing of passenger eligibility for Transit-Plus and ADA transport
Compile and prepare data for service planning; assist in developing new services
Assist in the design of new policies and procedures, forms and data files
Participate in staff trainings and meetings
Serve as substitute driver as needed; respond oncall in emergency situations
Perform clerical tasks and other office support duties
Perform other related duties as required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS AND REQUIREMENTS:

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described her