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    Seasonal Customer Support Specialist - Jacksonville, United States - Suddath

    Suddath
    Suddath Jacksonville, United States

    2 weeks ago

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    Description
    Why Choose Suddath to "Move" your Career to the Next Level?


    At Suddath, you can be part of something special and inclusive Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity.

    From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.


    General position summary:
    Communicate with customers and vendors in order to monitor flow of shipment movement while providing excellent customer service.


    Essential Duties & Responsibilities:
    Demonstrate and respond in a timely, professional and courteous manner to all customer inquiries

    Communicate effectively and clearly with all customers, government agencies, and partners

    Effectively handle a high volume of incoming calls and written communications

    Provide accurate and complete information to customers

    Maintain accurate records by documenting all customer interactions into core computer system

    Coordinate offsite services with local agencies in various markets as needed

    Prioritize workload to meet required deadlines

    Build sustainable relationships of trust through open, honest, and interactive communication

    Ability to work overtime


    Job Skills Required:
    A minimum of 2 years face-to-face or telephonic customer service experience in a metric driven organization required

    Military and/or transportation industries experience preferred

    Experience in a multi-dimensional role where customer contact is both written and verbal

    Excellent verbal and written customer service and communication skills

    Exceptional ability to identify, analyze, and creatively solve problems

    Ability to multi-task and manage time effectively

    Ability to diffuse confrontation and create a win-win outcome

    Strong phone contact handling skills and active listening

    Ability to respond professionally and effectively to a wide variety of customer personality types

    Self-motivated; works with urgency


    Other Duties & Responsibilities:


    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities and activities may change at any time with or without notice.


    Education & Experience:


    High School diploma required; 2 years plus experience in relocation or closely related customer service industry required; highly customer service oriented; and/or equivalent combination of education and experience.


    Language Skills:
    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

    Ability to write routine reports.

    Ability to speak effectively before groups of customers or employees of organization.

    Excellent written and verbal communication skills.


    Mathematical Skills:
    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

    Ability to apply concepts of basic algebra and geometry.


    Reasoning Ability:


    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


    Computer Operations:


    To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, including MS Word, MS Excel and MS Outlook.

    The ability to learn and effectively use software applications such as Movers Suite and VMS and other applications used in the performance of job duties.


    Planning/Organization:
    Ability to prioritize and re-prioritize as situations and needs change throughout the workday

    Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work


    Certificates/Licenses/Registrations:
    None required.


    Working Conditions:
    Cubicle working environment

    Noise level in the work environment is usually moderate


    Physical/Environmental Demands:

    Activity:
    Stand - Under 1/3 Time

    Walk - Under 1/3 Time

    Sit – Over 2/3 Time

    Use hands to finger, handle, or feel - Over 2/3 Time

    Reach with hands and arms – 1/3 to 2/3 Time

    Climb or balance – None

    Stoop, kneel, crouch or crawl – Under 1/3 Time

    Talk or hear – over 1/3 to 2/3 time

    Taste or smell – None

    Other - None


    Physical Activity Level:
    The employee must occasionally lift and/or move up to 10 pounds.


    While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

    The employee is occasionally required to reach with hands and arms.


    Manual Dexterity:
    Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.


    Special Vision Requirements:
    Specific vision abilities required by this job include close vision and ability to adjust focus.


    The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.


    The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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