Fulfillment Area Specialist - York, United States - GameStop

Description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world

Description:

SUMMARY:

The OutboundFulfillment Area Specialist is responsible for successfully coordinating the outbound process flow. This position interacts with an area manager and lead daily to receive guidance and feedback. Many non-routine activities will require a supervisor's advance approval. The role is characterized by a basic level of scope, moderate level of complexity, and a basic level of independent decision making.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Provide problem solving for the shift to ensure customer orders are received in a timely manner
• Monitor and report progress of expected shipped units for daily goal
• Manage and address any process concerns that arise
• Assist in tracking attendance daily as well as upkeep of roster throughout shift
• Process path training for new team members as well as facilitate retrains
• Ability to move into process path in order to ensure customer demand is met
• Manage relationships in a manner acceptable to others and to the organization in conjunction with GameStop's respectful workplace policies.
• Work weekends, holidays, and/or overnight shifts
• Work overtime both in peak season and as needed
• Stand/walk during shifts lasting up to 12 hours
• Walk in/and around the warehouse with great frequency; many facilities are over a quarter mile in length
• Regularly bend, lift, stretch and reach both below the waist and above the head
• Lift and move items up to 50 pounds

RELATED COMPETENCIES

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message, clarifies purpose and importance, stresses major points, checks for understanding and comprehends communication from others.

Follow-up: Monitoring the results of delegations and assignments of projects; considering the skills, knowledge, experience, and competencies of the assigned individual (or group) and the characteristics of the assignment or project.

Strategy and Planning: Establishes courses of action for self and others to ensure that work is completed efficiently.

Decision Making: Compares data from different sources to draw conclusions and takes the appropriate action to achieve the desired result. Understands the impact of actions taken related to freight costs and service requirements.

Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Service: Demonstrates strong commitment to meeting the needs of co-workers, vendors, third-party logistics providers, and management; striving to achieve their full satisfaction.

Continuous Improvement – Originating action to improve existing conditions and processes; using appropriate methods to identify opportunities, implement solutions, and measure impact

Planning and Organizing – Establishing courses of action for self and others to ensure that work is completed efficiently

Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time

Safety Awareness – Identifying and correcting conditions that affect employee safety; upholding safety standards

BASIC AND PREFERRED QUALIFICATIONS

• A high school diploma or GED equivalent is required — Bachelor's degree is preferred
• Warehouse leadership experience preferred
• Ability to lift and/or move boxes, totes and other objects weighing up to 50 pounds on an infrequent, as needed basis
• Must be able to walk long distances, bend, stoop, climb on ladders, and drag wooden pallets weighing up to 50 pounds on an infrequent, as needed basis

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Ability to comprehend and adhere to all GameStop policies and procedures including, but not limited to, those related to attendance and scheduling requirements, honesty and integrity, confidentiality, safety, and conflict of interest
• Proficient ability to communicate effectively with others using spoken and written English.
• Proficient knowledge of Windows-based business computers and Microsoft Office software programs; including, but not limited to Access, Excel, Outlook, and Word.
• Ability to accurately type and enter information into a PC using a keyboard and mouse.
• Ability to retrieve, analyze, validate, organize, and report data electronically and on paper.
• Proficient basic math skills, including addition, subtraction, multiplication, and division.
• Proficient ability to work collaboratively with others; conduct working relationships in a manner acceptable to others and the organization.
• Proficient ability to remain effective under stress and respond to pressure in a manner acceptable to others and the organization.
• Proficient project planning skills; including the ability to organize, prioritize, and control job responsibilities to meet deadlines in an environment with overlapping and potentially conflicting priorities.
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentially, conflict of interest, and ethical responsibilities.
• Bilingual in English/Spanish preferred

GameStop is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.