Fraud Investigations Associate - Buffalo Grove, United States - onbe

onbe

Verified Company

Buffalo Grove, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf.

" Because that's exactly how we work:
on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe

Summary:

As a Fraud Investigations Associate, the daily mission will be to specialize in investigating cases and disputes and limit or recover monetary losses.

This is a phenomenal role for people who grow with solving sophisticated puzzles and unraveling mysteries. Join Onbe and help us ensure the "bad actors" don't win

This role is a hybrid role that will work onsite 1-2 days per week at our Buffalo Grove, IL location.

Occasional travel may be required as part of this position. #LI-Hybrid

Responsibilities

Investigate assigned fraud claims and billing disputes.
Interact with law enforcement agencies and persons of curiosity in order to acquire and review all information and complete the appropriate actions.
Use good judgment and all available resources to make wellinformed decisions when approving or denying a case.
Proactively identify trends or patterns related to fraud claim activity and advance as appropriate.
Troubleshoot sophisticated cases independently and with mínimal direction when required.
Handle raised client inquiries, timesensitive cases, and large dollar financial investigations.
Provide case statuses to customers and management.
Connect with management regarding irregularities or errors in case handling.
Enforce the department processes, procedures, and goal expectations for all aspects of case investigations.

Qualifications

1+ years in fraud, disputes, claims, or chargeback environment; payment card or financial services industries a plus.
Prior experience in a customer contact role.
Previous experience with paid and free investigation and research tools.

At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things.

For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better.

Our definition of success includes celebrating differences and affirming belonging.

To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.

We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we're constantly evolving the way we celebrate diversity every day and in everything we do.

With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.