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    Assistant Restaurant Manager - Missouri City, United States - Dunkin'

    Dunkin'
    Dunkin' Missouri City, United States

    1 week ago

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    Description

    Overview

    An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.

    They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin standards, franchisee policies and procedures and in compliance with all applicable laws.

    Responsibilities Include:

    Able to perform all responsibilities of restaurant team members

    Lead team meetings, along with Restaurant Manager

    Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff

    Ensure Brand standards, recipes and systems are executed

    Create and maintain a guest focused culture in the restaurant

    Review guest feedback results and implement action plans to drive improvement

    Communicates restaurant priorities, goals and results to restaurant team members

    Execute along with RM, new product rollouts including training, marketing and sampling where applicable

    Execution of Point of Purchase instore set up per Brand standards

    Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

    Control costs to help maximize profitability

    Completion of inventory on a periodic basis as determined by Franchisee

    Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

    Support RM in assigning staff and deployment

    Support to RM in completion of supplier and other vendor orders

    Conduct self-assessments and corresponding action plans

    Ensure restaurant budget is met as determined by Franchisee

    Manages cash over/short in restaurant and ensures team members are following franchisees cash management policies

    Engages with Dunkin Brands Field Operations team as appropriate

    Management Responsibilities Include:

    Recruit, hire, onboard and develop restaurant team members

    Assist team and shift lead performance appraisal process

    Coach restaurant team members to drive sales, improve profitability and guest satisfaction

    Education/Experience:

    Basic computer skills

    Fluent in spoken and written English

    Basic math and financial management

    Previous leadership experience in retail, restaurant or hospitality

    Key Competencies

    Good analytical skills and business acumen

    Works well with other in a fun fast paced team environment

    Ontime, demonstrates honesty and positive attitude

    Willingness to learn and embrace change

    Ability to train and develop a team

    Guest focused

    Time Management

    Problem solving

    Motivating others

    Physical Demands/Working Conditions:

    Standing on feet

    Repetitive motion including bending, stooping and reaching

    Lifting packages (if applicable)

    Wearing a headset (if applicable)

    Working in a small space

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