Front of House Team Leader - Temple, United States - Chick-fil-A

Chick-fil-A

Verified Company

Temple, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Chick-fil-A 5th Street Highway, we believe that inspiring, motivating and serving each person that comes into contact with our restaurant is top priority.

The Front of House Team Leader ensures we are pursuing excellence in every area of operations to "Inspire, Motivate & Serve" our guests and team members by first exemplifying this within themselves.

The team leader will assist Managers to operationally run a smooth shift without compromising the guest experience.

Primary Responsibilities:

Required to train in service positions, including cashier, host and drive thru
Assist in supporting all aspects of their work area including working with managers and directors to ensure all areas are functioning properly
Continuously train, coach and mentor team members to build a culture of learning and growth
Able to command the floor in Manager's absence
Lead the team in keeping the restaurant neat, clean and orderly at all times
Able to keep team focused and hold team accountable
Able to assess bottlenecks and operational issues and coordinates with Sr. Leadership
Engage FOH staff with purpose driven competitions and personalization of orders
Establish communication and accountability lines to FOH team to ensure an excellent front counter and drive thru experience with
unmatchable hospitality:
Help create a team atmosphere amongst front and kitchen and reinforce a positive atmosphere in the midst of busy times
Maintain cash accountability by counting drawers and verifying safe

Expectations:

Must be able to stand for up to 10 hours and lift up to 50 lbs
Embodies a growth mindset focused on accuracy, followthrough, and urgency
Must be able to problem solve using critical thinking skills and appropriate resources
Offer and receive peertopeer coaching and accountability to continually improve the business, with key emphasis on operations
Successfully communicates all systems, procedures and processes to team members
Must work a minimum of 45 hours per week
Embodies the restaurants vision of "Inspire, Motivate & Serve"

Successful Measurement:

Benefits: