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Peachtree Corners

    Network Support Engineer Tier 2 - Peachtree Corners, United States - Fusus

    Fusus
    Fusus Peachtree Corners, United States

    1 week ago

    Default job background
    Description

    Network Support Engineer Tier 2

    • Become an expert on the Fusus solution that includes all available apps, APIs, and new development roadmap
    • Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
    • Work with Fusus fleet management tools to perform over the air updates
    • Integrate various 3rd party software platforms into the Fusus solution
    • Work with various relational databases including SQL Server
    • Assist the Implementation team with complex network configurations and device set up
    • Respond to inbound Customer support requests through email and telephone with the goal of resolving issues within 24 hours
    • Troubleshoot Customer support issues and follow Fusus escalation policy
    • Assist Tier 1 analysts with knowledge transfer as appropriate
    • Document all work within the Fusus CRM support tool
    • Participate in Fusus sponsored training and certifications to advance technical skills

    Who You Are:

    • 3+ years of experience working in information systems and networking
    • Experience utilizing various relational databases including SQL Server
    • Analytical thinker who systematically problem solves to find resolutions
    • Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration and data flow
    • Experience with security camera systems

    Job Type:

    Full-time

    Salary Range:

    $60,000-$80,000

    Schedule: 8-hour shift On call Hybrid Scheduling (mix of office /work from home)

    Benefits:
    • Fusus offers our full-time employees and their families an exceptional portfolio of employee benefits, including:
    • Medical
    • Dental
    • Vision
    • Life/AD&D
    • Long-term Disability
    • Employee Assistance Program (EAP)
    • 401(k) with Employer Match
    • Employee Wellness Program
    • Generous Leave Policy

    Why the Role and the Company:


    Fusus is a groundbreaking company dedicated to enhancing public safety through innovative technology solutions. As a Network Support Engineer Tier 2, you will have the opportunity to work with cutting-edge tools and platforms to ensure the safety of schools, venues, and communities. Fusus isn't just another software company; it's a team of experts committed to developing technologies that save lives and empower first responders. By joining Fusus, you'll contribute to creating a safer environment while enjoying a collaborative and impactful work culture.


    Working at Fusus:

    At Fusus, you'll be part of a dynamic team of professionals striving to make a difference in the world of public safety. You'll play a crucial role in developing innovative solutions that provide clear insights to emergency personnel. Despite being a fast-growing company, Fusus offers a supportive and inclusive work environment where your contributions directly impact the safety of communities. Joining Fusus means actively participating in the creation of safer and more connected neighborhoods.


    Diversity & Inclusion at Fusus:

    At Fusus, diversity and inclusion are at the core of our values. We believe in the unique potential of every individual and the power of inclusive teams in driving success. By fostering a diverse and welcoming environment, we aim to achieve the best outcomes for our customers and employees. Join our journey to build a great company that values every voice and celebrates the richness of differences. Fusus welcomes everyone to contribute to our mission of creating safer and connected communities.

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