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Ann Arbor

    Relationship Banker - Ann Arbor, MI, United States - Comerica

    Comerica
    Comerica Ann Arbor, MI, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Ready to make your application Please do read through the description at least once before clicking on Apply.
    Career Growth - promotional opportunities
    Incentive program based on performance
    Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
    Health, Dental, Vision, 401k match and Life Insurance
    Employee Assistance Program
    Tuition Assistance Program (Full Time)
    Financial Coaching and Benefit Guidance
    Floating Cultural Holiday
    Retirement Plan
    Employee Stock Purchase Plan

    The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers.

    The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer centric experience, maintaining disciplined operational objectives; This position will support Banking Centers within the District.

    May require working occasional Saturdays.
    Complete assigned daily planning activities.
    Act as a digital ambassador to transition customers to digital solutions.
    Initiate quality financial wellness conversations to add value to customers relationships.

    Support consumer portfolio management efforts to retain, expand and increase the number of portfolio customers in the banking center.

    Assist in community awareness events to increase bank outreach and foster new business relationships.
    Effective utilization of converge for customer relationship management.


    Operational Risk:
    Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.
    Ensure compliance and completion of necessary compliance related training.
    Impact the operational and risk activities and related results for the RB role within the Banking Center.
    Adhere to all Banking Center Risk Assessment and Compliance Standards.
    Control and mitigate losses by following policies and procedures.


    Customer Experience Management:
    Lead and oversee banking center activities in the absence of Banking Manager.
    Resolve customer complaints.
    Must successfully complete Comerica Platform Training Program.

    Provide remarkable customer service through all customer interaction, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.

    Maintain customer confidence and protects bank operations by keeping information confidential.


    Partnership:
    Consistently impact the efforts that improve Banking Center Collaboration.

    Associate Degree OR 60 college credits and 1 year of customer service experience OR High School Diploma/GED and 3 years of customer service experience.

    1 year of personal computer, systems data entry or internet search experience
    Rotating Saturdays within district 8:30am-1:30pm
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