Business Systems Programs Manager - Vernon, United States - Santa Cruz METRO

Santa Cruz METRO
Santa Cruz METRO
Verified Company
Vernon, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Salary Range:
$ $72.47

At Santa Cruz METRO, we care about moving people. We strive to attract, develop and retain a talented and diverse workforce.

Many of our employees have worked for us for more than 20 years and come from diverse, cultural and professional backgrounds.

METRO promotes high performance, diversity and equal employment opportunities.


At METRO, you will enjoy a competitive salary, CALPERS pension, a robust health/dental/vision benefit program, public service loan forgiveness program, 457 plans, career development, free bus passes, and longevity pay.

Business Systems Programs Manager


Bargaining Unit:
Management


DEFINITION:


Under general direction, the Business Systems Programs Manager conducts analysis in support of business and data needs related to operations, performance outcomes, quality improvement, and mandated reporting; analyzes, administers, and modifies enterprise systems and databases to address business and reporting needs; serves as a liaison between staff/system users, information technology staff, vendors, and service providers; provides data and business solutions to management staff to support program or system modification or implementation of new programs or systems; performs other duties as assigned.


DISTINGUISHING CHARACTERISTICS:

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

  • The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class._
  • Develops and implements data quality training program, standards, policies, and procedures to ensure data accuracy, consistency, and completeness; provides guidance and training to staff on data quality standards.
  • Performs regular data audits and validation checks to identify and rectify discrepancies, anomalies, and errors in various data sets.
  • Implements and enforces security measures, including user access management, data encryption, and vulnerability assessments, to safeguard sensitive data and ensure compliance with industry regulations.
  • Collaborates and participates on a variety of crossfunctional teams, including third party vendors, to design, implement, and maintain system optimization and data integration strategies and solutions in response to user needs and business process, operational, and/or regulatory and reporting changes affecting data requirements and other related issues.
  • Utilizes data analysis tools and techniques and generates and presents regular ERP system reports to identify areas of concern and opportunities and provide actionable insights and recommendations for datadriven decisionmaking.
  • Monitors the performance and efficiency of data systems by identifying bottlenecks and making recommendations for system improvements and enhancements.
  • Manages or coordinates the implementation of system enhancements to improve the performance and reliability of the system; researches, recommends, tests, and implements upgrades and fixes as needed.
  • Works with other Information Technology staff and relevant stakeholders to resolve datarelated performance issues.
  • Maintains comprehensive documentation of data integration processes, data flow, and data quality standards.
  • Attends and participates in a variety of meetings with staff, management, and executive leadership to understand their business and data needs; determines methodology and reporting requirements necessary to meet those needs.
  • Stays up to date with industry best practices and emerging technologies related to data quality, integration, and analytics.
  • May Drive a Santa Cruz METRO vehicle to perform assignments.
  • Performs related work as required.

EMPLOYMENT STANDARDS:

Knowledge of:

  • Principles and practices of program management including planning, development, implementation, and evaluation.
  • Data quality standards and reporting methods, techniques, and procedures.
  • Principles of relational database structures and management and systems development and integration.
  • Techniques related to administering and troubleshooting business systems such as ERP, EAM, CRM, and HRIS.
  • Cloud computing platforms.
  • Security and monitoring devices and procedures necessary to maintain the integrity and security of data.
  • Uses and outputs of databases.
  • Industry best practices related to business system and information technology administration.
  • Advanced methods of researching and resolving data issues.
  • Methods of prioritizing, planning, and organizing work.
  • Customer service techniques.
  • The effective use of modern office equipment, personal computers, and standard business software.

Ability to:

  • Analyze complex issues and implement effective solutions.
  • Effectively manage, administer, and troubleshoot business systems such as ERP, EAM, CRM, and HRIS.
  • Identify, understand, and translate business and data needs into system or reporting requirements.
  • Effectively collaborate wi
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