Associate Director-Customer Service - Richardson
3 days ago

Job summary
This position requires office presence of 5 days per week and is only located in the location(s) posted.Responsibilities
• Lead and Develop Team: Guide, train, and evaluate customer service representatives for optimal performance.• Enforce Policies and Procedures: Develop and monitor adherence to company policies and operational procedures.
• Manage Escalations and CRM: Resolve escalated issues and oversee customer retention strategies.
• Monitor Performance Metrics: Track and report on team performance, ensuring quality and service standards are met.
Job description
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Access all high-level positions and get the job of your dreams.
Similar jobs
Associate Director-Customer Service
2 days ago
+ Lead and develop team: Guide, train and evaluate customer service representatives for optimal performance. · + Enforce policies and procedures: Develop and monitor adherence to company policies and operational procedures. · + CRM: Resolve escalated issues and oversee customer r ...
Senior Director, Customer Service
1 month ago
We offer a rewarding career where your ambitions are met with endless possibilities. · ...
Assistant Director of Customer Service
1 month ago
+ Develop customer service policies and procedures to maximize cost avoidance productivity efficiency while making NTTA's Customer Service a great place to work. · + Establish ensure attainment of goals for customer experience ratings all staff productivity employee engagement ac ...
Assistant Director of Customer Service
1 month ago
This position will involve planning, organizing, · directing, · and managing the day-to-day activities · and culture of Customer Service.PAY RANGE: $129203 - $170003***R_RETENTION BONUS: $1000.00*** · ...
Customer Service
1 week ago
We are hiring customer service representatives for our self-storage industry. Our benefits include total rewards package available to our team: medical, dental, vision insurance and more. · We assess customer storage needs and make suggestions. · Daily storage unit inspections to ...
Customer Service
1 month ago
You will be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. · ...
Customer Service
1 week ago
We are Hiring Now at Public Storage! · Earn $15.00 Per Hour and get a Total Rewards package with medical, dental, vision, 401k with match, paid time off, sick time, and flex spending. · The job involves working independently at multiple locations; assessing customer storage needs ...
Director of Customer Experience
1 month ago
We are seeking a visionary and results-driven Director of Customer Experience (CX) to strategically own and elevate the end-to-end customer journey for our revolutionary S&HaaS (Service & Hardware as a Service) offerings. This is a senior leadership role where you will transform ...
Customer Service
1 month ago
We are Hiring Now for Customer Service Representatives to work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm). · Auditing cash drawers and making bank deposits · Daily storage unit inspections to confirm inventory and availability helps ...
Customer Service
4 days ago
Earn $15.00 Per Hour and get Total Rewards package available to our team: Medical, Dental, Vision, 401k with match · ...
Customer Service
1 month ago
We are hiring Customer Service Representatives to join our team at Public Storage. · Earn $15.00 Per Hour · ...
Director, Customer Experience
4 weeks ago
The Customer Experience & Network Deployment Director is responsible for ensuring seamless delivery of telecom services by managing both the customer satisfaction experience and the network deployment lifecycle.This role bridges customer-facing service delivery with the operation ...
Customer Service
1 month ago
+Job summary · Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service position.ResponsibilitiesReceiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standar ...
Customer Service
1 month ago
Earn a competitive hourly rate and enjoy a comprehensive benefits package that includes medical, dental, vision coverage. · ...
Customer Service
1 week ago
+ Earn $15.00 Per Hour + · + Our Benefits · + Total Rewards package available to our team:We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm) · ...
Director of Customer Experience
4 weeks ago
We are seeking a visionary and results-driven Director of Customer Experience (CX) to strategically own and elevate the end-to-end customer journey for our revolutionary S&HaaS (Service & Hardware as a Service) offerings. · Define the CX North Star: Establish and relentlessly exe ...
Customer Service
1 month ago
Earn a competitive hourly rate while working flexible hours at Public Storage. · Successful candidates come from customer service centered sales environments including retail, restaurant, fast food or other service-based companies. · ...
Director of Customer Experience
4 weeks ago
+Job summary · We are seeking a visionary and results-driven Director of Customer Experience (CX) to strategically own and elevate the end-to-end customer journey for our revolutionary S&HaaS (Service & Hardware as a Service) offerings.Core Responsibilities:Define the CX North St ...
Customer Service
1 month ago
We have an immediate opening for a full time Customer Service Representative. · Tuesday-Friday 10:30a-7p and Saturday 9a-4p. Off days are Sunday and Monday. ...
Director of Customer Service
1 month ago
+We are looking for a Director of Customer Service to take the helm of our service function.+ · +This isn't a \'maintain th status quo\' role-we need an entrepreneurial builder. · ...