Associate Director-Customer Service - Richardson

Only for registered members Richardson, United States

3 days ago

Default job background
Full time $105,600 - $158,400 (USD)

Job summary

This position requires office presence of 5 days per week and is only located in the location(s) posted.

Responsibilities

• Lead and Develop Team: Guide, train, and evaluate customer service representatives for optimal performance.
• Enforce Policies and Procedures: Develop and monitor adherence to company policies and operational procedures.
• Manage Escalations and CRM: Resolve escalated issues and oversee customer retention strategies.
• Monitor Performance Metrics: Track and report on team performance, ensuring quality and service standards are met.

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