Banquet Captain - Milwaukee, United States - P A MANAGEMENT LLC

Description

• Checks all room sets prior to each event to ensure accuracy.
• Meet with the Banquet Chef to confirm quantities of food and overview event.
• Ensures Items and timing of food leaving the kitchen.
• Continuously check all China, glassware, silverware, and linen inventory.
• Ensure all Items needed for the event are in place.
• Checks inventory needs for all upcoming events.
• Assists in setting event rooms before functions and assists with break down post event.
• Offers guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality, professionalism, and friendliness.
• Serves and clears food and beverage items in an unobtrusive and professional manner.
• Trains new staff and assists in onboarding.
• Familiar with the menus, including preparation, ingredients, and description.
• Familiar with the wine list and in wine and beverage service including stemware used.
• Installs buffets and brunch tables as well as setup of food items and displays.
• Maintains and retrieves all food items from the kitchen and attractively and safely transports them to an outlet.
• Demonstrate a high degree of drive and determination.
• Constantly recommend service and product improvement to better the operation.
• Keep the department clean and tidy at all times.
• Ensures the correct and consistent service techniques for various meal periods will be demonstrated by all associates
• Attend all required meetings.
• Stock linen, China, silver, and glassware for service
• Follow the established procedures to ensure knowledgeable, correct and efficient order taking
• Complete opening and closing side work as assigned and have all tables set according to standard
• Present menus and explanations for all menu items as well as specials of the day
• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings
• Carry trays, bus, and reset tables with linen, China, glass, and silver
• Assist in setting event rooms before functions and assisting with break down post event
• Serve any dishes to guests while explaining the contents and preparation
• Properly clear and crumb tables according management development positioningRIUM.COM
• Offer coffee or tea and serve any requested
• Keep accurate control of guest checks, credit vouchers, currency and posting procedures
• Record all guest charges, gratuities, and cash transactions accurately
• Assist Banquet Manager in ensuring running of banquet team and events is running smoothly and assist as needed.
• Follow proper payroll and uniform procedures.
• Properly handle and report associate and guest incidents.
• Maintain complete knowledge of and comply with all departmental polices/service procedures/standards.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
• Knowledge of how to set a standard Banquet setting, Room Service setting, and Restaurant setting.
• Fine motor coordination is needed to pour beverages, decorate cocktails and fold napkins.
• Assist with responsibilities and duties in other departments and as assigned by management.
• Any other duties assigned by management.

• 1 year supervisor experience.
• 2 years minimum of food and beverage experience and 2 years of banquet experience.
• Always conducts oneself in a professional manner to reflect the hotel high standards.
• Works weekends and holidays as needed.
• Excellent reading, writing and oral proficiency in the English language.
• Great wine and food knowledge.
• Able to work well unsupervised.
• Computer skills helpful but not required.
• Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate.

• Standing and walking is continuous for 45 hours at a time.
• Lifting and carrying 30 lb. tray, crate or box is occasional.
• Negotiating varied floor surfaces is continuous.
• Carrying over shoulder is occasional.
• Hand and elbow movements for polishing glassware, silver, setting up tables, shaking, pouring, and mixing drinks.
• Pushing Room Service cart is continuous.
• Lifting and carrying hot boxes is continuous.
• Rolling and/or carrying Banquet tables is continuous.
• Carrying stackable banquet chairs by loading the cart is continuous.
• Excellent sight and balance needed for negotiating varied floor surfaces.
• Handling lighted candles and handling hot fluids (coffee and tea).
• Excellent speech and hearing to interact with guests.
• Must be able to work in extreme temperatures like freezers (10 degrees F) and kitchens (+110 degrees F), possible for one hour or more.

• 401(k)
• 401(k)

• Health, Dental, and