Director, Brand Experience at Intuit Dome - Inglewood, United States - LA Clippers

Description

Are you a creative, charismatic, and experienced marketing professional who has a proven track record of building brands through storytelling and crafting compelling brand experiences? If so, this role may just be right for you.

As the Director of Brand experience, you will be responsible for developing and maintaining the overall brand identity and voice of the organization throughout all elements of the fan experience as well as providing exceptional and personalized hospitality to key guests.

To be considered you will have demonstrated a a keen eye for detail, excellent communication skills, and a passion for creating unforgettable experiences.

You should also be a big thinker, obsessed with continually elevating the brand, delivering consistent storytelling, and most importantly making a lasting impact.

• Develop and implement brand strategies that align with the organization's goals and values.
• Create and execute ideas that clearly articulate the organization's brand identity, including its mission, vision, values, and personality.
• Develop and implement strategies and brand assets to enhance the guest experience and drive guest satisfaction.
• Define and maintain the organization's guest experience standards, policies, and procedures.
• Collaborate with crossfunctional teams, including operations, marketing, etc. to ensure alignment and consistency in guest experience initiatives.
• Serve as the primary point of contact for key guests, providing warm welcomes and personalized attention throughout their event experience.
• Maintain professionalism and discretion when interacting with guests, respecting their privacy and confidentiality.
• Collaborate with event staff and vendors to ensure seamless execution of guest experiences.
• Handle any issues or concerns raised by guests promptly and professionally, seeking resolution to their satisfaction.
• Represent the organization with professionalism and grace, embodying its values and commitment to excellence.

• Bachelor's degree in marketing, communications, or equivalent experience in hospitality, event management, or related field preferred.
• Previous experience in hospitality or event management with a focus on serving highprofile clients preferred.
• Strong understanding of branding principles, including brand strategy, positioning, identity, and architecture.
• Excellent interpersonal and communication skills, with the ability to engage and build rapport with individuals from diverse backgrounds.
• Creative thinking and problemsolving skills, with a passion for innovation and storytelling.
• Strong organizational & project management skills, strong attention to detail, with the ability to manage multiple tasks and priorities in a fastpaced environment.
• Professional demeanor and appearance, with a polished and welcoming presence.
• Ability to remain calm and composed under pressure, handling challenging situations with tact and diplomacy.
• Analytical mindset, with the ability to interpret data and insights to inform decisions.
• Experience working in a fastpaced, dynamic environment with a focus on creativity and innovation.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.
• Knowledge of event planning and logistics, including venue operations and guest services a plus.

• Medical, Dental and Vision plans
• 401(k) plan with company contribution
• Wellbeing Allowance of up to $1,000 per year
• Financial Education and Wellness Program, including access to Certified Financial Planners
• Paid vacation and sick time
• Paid parental leave
• Flexible Spending Accounts (Medical and Dependent Care)
• Companypaid Long Term Disability insurance
• Companypaid Life and AD&D Insurance
• Voluntary Life Insurance options for employee, spouse and children
• Employee Assistance Program
• Mind health support via Modern Health and Headspace

Opening in August 2024, Intuit Dome is the new home of the LA Clippers and will host hundreds of sporting events and concerts each year.

Located in Inglewood, Calif., Intuit Dome is built different - it will redefine fans' expectations for live experiences and change the music landscape in Los Angeles.

Set to host the 2026 NBA All-Star game, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED.