Manager, Database and Donor Operations - Los Angeles, United States - Lucas Museum of Narrative Art

Lucas Museum of Narrative Art
Lucas Museum of Narrative Art
Verified Company
Los Angeles, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
***The Lucas Museum of Narrative Art is seeking an experienced Manager, Database and Donor Operations to be a key resource to driving operational excellence in the Development department. Reporting to the Director, Membership & Development Operations, this role will provide leadership in CRM and business operations.


RESPONSIBILITIES:

-
Database Management & Training:

  • Serve as Development power user for CRM, acting as a key voice in decision making during the Tessitura onboarding and implementation process—specifically regarding setting up gift processing campaigns and procedures
  • Create and maintain documentation of CRM and business processes for Development team
  • Oversee accurate management of all donor records and gifts in our CRM (Tessitura) database to ensure database integrity
  • Ensure bestuse of CRM across Development team, including use of Plans, Campaigns, Activities, CSIs, and Research in Tessitura

- **Business Operations**:
  • Build out gift processing procedures in collaboration with Director of Membership & Development Operations and Finance team
  • In conjunction with Finance colleagues, complete regular reconciliations to ensure all donations are accurately accounted for, allocated, and reported
  • Collaborate with finance colleagues to ensure compliance with all relevant regulations and laws, maintain accountability standards to donors, and ensure confidentiality and compliance
  • Work with colleagues and outside vendors to manage and execute fundraising appeals, including direct mail and online campaigns, overseeing list segmentation
  • Manage gift processing, batch approvals, and donor acknowledgements as needed

- **Project Management**:
  • Partner with Enterprise Systems team on implementing additional key Tessitura integrations needed by the Development team, including partner systems for prospect research, digital membership cards, etc.
***-
Reporting and Analysis:
  • Provide reports for financial reporting, reconciliation, and KPI analysis to senior leadership
  • Perform other related duties, as assigned or requested

CORE COMPETENCIES:

-
Writing & Reporting
  • Writes clearly, succinctly and correctly; writes convincingly in an engaging and expressive manner; avoids the unnecessary use of jargon or complicated language; writes in a wellstructured and logical way; structures information to meet the needs and understanding of the intended audience
-
Planning & Organizing
  • Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; manages time effectively; identifies and organizes resources needed to accomplish tasks; monitors performance against deadlines and milestones
-
Adapting & Responding to change
  • Adapts to changing circumstances; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows respect and sensitivity towards differences; deals with ambiguity, making positive use of the opportunities it presents
-
Adhering to Principles & Values
  • Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities; encourages organizational and individual responsibility towards the organization and community we serve

QUALIFICATIONS:

-
Education & Experience:


  • Bachelor's degree preferred or equivalent experience
years of experience with development operations in a nonprofit setting, preferably with a membership program

  • Experience working in a startup environment is a plus

- **Knowledge**:
  • Expertise with relational databases/CRMs including a knowledge of querying and reporting from databases is required; strong preference for experience with Tessitura A systems and analytical thinker with excellent organizational skills and attention to detail
-
Skills:


  • Experience using project management tools (QuickBase, Asana, etc.)
  • Proficiency in Microsoft tools (Excel, Word, Teams, OneDrive, Planner)

- **Abilities**:
  • Ability to summarize processes and procedures in a succinct and digestible manner
  • Demonstrated ability to prioritize and successfully execute competing tasks/projects in a fastpaced everchanging environment
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