Client Service Manager, Employee Benefits - Phoenix, United States - Gallagher

Gallagher

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us:

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries.

As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive.

Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

Responsibilities:

You will manage increasingly complex accounts with a strong focus on selffunded business while collaborating with senior teammates
Utilizing Gallagher's resources and tools, you will create effective client deliverables
You support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
You will resolve servicerelated issues independently but know when to raise concerns to more experienced client service team members
Prepare RFP's, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations
You will "crosssolve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
Guide and support new hires and account associates
Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

What skills will make me successful in this role?

You possess strong communication skills that will allow you to build professional relationships with both internal and external partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
You actively seek to develop your professional skills and improve efficiency
You are innovative and rarely satisfied with the status quo You love to generate new and practical ideas and aim to continuously improve
A desire to learn Gallagher's tools, systems, and shared resources
We look for the people who go the "Extra Mile" to achieve results that benefit the client, the Branch and Gallagher

Qualifications:

Required:

Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.

Health & Life License required. Able and willing to travel approximately 25% of the time.

Preferred:
Series 7 or 6

Behaviors:
Excellent verbal and written communication skills. Able to quickly determine critical issues.

LI-PF1

LI-Remote

Additional Information:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the
minimum core benefits you'll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one
Life and accident insurance
401(K) and Roth options
Taxadvantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...

We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.

For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (her