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    Desktop Support - Dallas, United States - Excelon Solutions

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    Job Description.

    • OS deployment and application using SCCM and Intune.
    • Experience with the Windows 11 process of refreshing machines, and shipping out equipment.
    • Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
    • Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams.
    • Assist end-users with pre-migration tasks such as data backup and application compatibility checks.
    • Perform deskside hardware and software assessments to ensure compatibility with Windows 11.
    • Participate in the migration process by deploying Windows 11 on user machines according to established procedures.
    • Transfer user profiles, data, and settings to the new environment.

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