Switchboard Pbx Coordinator - Richmond, United States - Parham Doctors' Hospital

Parham Doctors' Hospital

Verified Company

Richmond, United States

4 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Introduction:

Benefits:

Parham Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues.

The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, longterm care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long

- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employeeonly coverage to fulltime and parttime colleagues based on income.

Learn more about Employee Benefits

_ Note:
Eligibility for benefits may vary by location._

We are seeking a(an) Switchboard PBX Coordinator for our team to ensure that we continue to provide all patients with high quality, efficient care.

Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.

We want you to apply

Job Summary and Qualifications:

As a
PBX Coordinator, you will ensure that critical information is disseminated immediately through proper channels and to all individuals immediately.

You will work in conjunction with the Information Technology & Systems (ITS) department to maintain up to date contact information, utilizing IT&S effectively.

Set schedule for aroundtheclock coverage for the PBX Department with qualified, dependable operators.
Ensure awareness of all Codes
Report any malfunction of telephone consoles, phones, switchboards, panels, etc. within the department to Director then immediately begin resolving any issue with the assistance of IT&S.
Ensure all operators maintain a calm, professional and customeroriented focus while communicating with individuals on the phone.
Generate and maintain a system of metrics for the department
Develop departmental process improvement goals which coincide with budgetary guidelines.

What qualifications you will need:

One year customer service experience in a public environment is required
Two or more years supervisory / managerial experience also required; Five years supervisory / managerial experience preferred
Proficiency with Word, Excel, and Outlook; Above average skill level with Microsoft Office Suite to include use of pivot tables, chart design, data importation, database management, and mail merge proficiency highly preferred
Telephone console or PBX system experience; system conversion or upgrade exposure also preferred
Associates degree in Business Administration, Public Relations, or Communications preferred

Henrico Doctors' Hospital has provided quality healthcare services to the Richmond community since 1974. We give patient's access to trained physicians and advanced technology. Our
340-bed hospital is one of the region's leading acute care facilities. The hospital offers a full range of healthcare services, with specialties in trauma, cardiovascular and neurological care, women's health, oncology, and groundbreaking diagnostic imaging. We are a national trendsetter in kidney transplants through the
Virginia Transplant Center. As part of the
Virginia Institute of Robotic Surgery, we drive the state in mínimally invasive procedures with da Vinci robotic-assisted surgeries.

We are proud to be the recipient of several national awards.

The awards include
Top 100 Hospital by Truven Health Analytics, 100 Best Hospitals by Healthgrades, Top 10% in the Nation for Cardiology Services and Treatment of Stroke, and Healthgrades Stroke Care Excellence Award.

We have many other Five-Star clinical achievements recognizing our heart, stroke, and critical care programs.

At Henrico Doctors' Hospital, our care like famil