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    Educational Test Administration Assistant Director - Atlanta, United States - Sun Technologies

    Sun Technologies
    Sun Technologies Atlanta, United States

    6 days ago

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    Contract Jobs
    Description

    Job Description

    Pay Range: $25-$30/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

    Featured Benefits:

  • Medical Insurance in compliance with the ACA.
  • 401(k).
  • Sick leave in compliance with applicable state, federal, and local laws.

    • Must Have:

  • Customer Service
  • Data Analysis
  • Microsoft Office tools: PowerPoint, Word, & Excel
  • Problem Solving
  • Project Management
  • salesforce

    • Nice To Have:

  • Education

    • Profile: this is ideal for someone who has solid problem solving, customer service and analytical abilities; strong preference to candidates with salesforce experience, and of course, education.

    In this role, you will:

    Manage Outreach & Communication (70%)

  • Be an expert in Client policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries
  • Manage cases for pre-administration and post-administration matters that meet service level agreements.
  • Manage customer relationships to ensure all cases are resolved in a timely manner
  • Manage outreach efforts for Test Center renewals and Test Center Intake
  • Identify opportunities to improve customer relationships through optimized systems, training, and feedback mechanisms

    • Complete Special Projects (30%) :

  • Provide case management updates on customer inquiries and trends both within Client and externally with customers
  • Use data to provide inputs to the voice of the customer initiative helping to drive continuous data-based improvement for an optimal customer experience
  • Manage other self-assigned projects that arise through digital transformation and organizational method changes

    • You have:

  • Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, as a
  • leader, independently, and as a member of the team
  • Adept problem-solving skills, including using data to inform decisions and actions
  • Proven ability to build and manage customer relationships
  • Knowledge of Microsoft Office tools: PowerPoint, Word, & Excel
  • Experience leading and navigating complex customer issues and resolving those cases
  • Experience providing high quality support while managing assigned cases within service level agreements and managing escalations as needed
  • The ability to collaborate and provide guidance to teammates on complex cases

    • Required Details

    Experience : 3 Years Travel Required : No Clearance Required : No
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