Vision Lab Team Leader - Colorado Springs, United States - Hero Practice Services

Description

** Vision Lab Team Leader**

**Job Category****:** Practice Management **Requisition Number****:** VISIO05574 Showing 1 location **Job Details**

**Description**

**Pay:** $17-19/hour

**Company Overview**

Academy Kids Dental, Vision, and Orthodontics is part of the Hero Practice Services group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a callingjoin us, BE A HERO

Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes, and dedicated, well-trained personnel. The Hero team knows what it takes to provide quality dental, vision, and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and to achieve that goal; we are dedicated to providing our team with the support, compensation, and lifestyle they need for career happiness.

Navigating the healthcare system can be a challenge for the families we serve. At Hero, we make it easy and enjoyable for parents to get regular vision, dental, and orthodontic care for their children. Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eyewear selection to orthodontics, we make it fun, easy, and affordable for children to thrive.

Company Mission

To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.

**Outcome of the Role**

**Company Overview**

Academy Kids Dental, Vision, and Orthodontics is part of the Hero Practice Services group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a callingjoin us, BE A HERO

Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes, and dedicated, well-trained personnel. The Hero team knows what it takes to provide quality dental, vision, and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and to achieve that goal; we are dedicated to providing our team with the support, compensation, and lifestyle they need for career happiness.

Navigating the healthcare system can be a challenge for the families we serve. At Hero, we make it easy and enjoyable for parents to get regular vision, dental, and orthodontic care for their children. Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eyewear selection to orthodontics, we make it fun, easy, and affordable for children to thrive.

**Company Mission**

To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.

**Outcome of the Role**

The Vision Lab Team Leader role is to perform the full range of Lab Technician functions, as well as assist the Lab Manager with the overall production operations of the lab.

The outcome of this role is achieved by following Hero Core Values:

**Integrity -** Doing what is right for our patients, our teammates, and our company. Upholding moral principles and trustworthy actions**.**

Compliant with all laws governing our company (e.g., HIPAA)

Maintain patient confidentiality

Help build a community within the lab that fosters teammate satisfaction and retention by supporting and coaching teammates, maintaining a positive and professional attitude with teammates, and building trust through proactive communication

Always do the right thingeven when no one is watching, leading by example

**Mission Driven -** Focused on delivering high quality, compassionate healthcare through your daily activities in efforts to better the community we service.

Ensure lab teammates understand how what they do daily impacts the Virtuous Cycle and our mission

Assist manager in ensuring lab is performing on key growth drivers including Quality, Lead Time, having sufficient staff in place, and creating word-of-mouth referrals through excellent level of service

Lead vision lab team to ensure the flow of product through the lab

**Patient First *-*** Evaluating our level of service and quality to the people we serve, putting whats best for our patients above all else.

Closely monitor flow of product through the lab and continually identify opportunities to improve the process in ways that do not negatively impact patient care (assisting in production, coaching of teammates to adjust flow to maintain WIP / goal)

Establish clear expectations for teammates around desired patient experience

Respond promptly to practice needs

Ensure all work is completed with an eye on quality to provide our Little Bosses with the best eyewear possible (assist with troubleshooting breakages / coaching teammates to identify opportunities for minimizing breakages)

**Accountability -** Taking responsibility for meeting our commitment and taking ownership of our results.

Ensure the lab meets or exceeds established Safety, Quality, Delivery and Productivity targets by thoroughly understanding key drivers and proactively taking actions to maximize results

Able to multi-task/complete daily tasks correctly while driving projects effectively and on time or by agreed deadline

Be detail-oriented, can multitask, work well in a deadline-driven environment, and be able to demonstrate leadership skills

Support organizations mission, core values, and the Virtuous Cycle

Proactive and effective communication with all levels of the organization

**Compassion -** Having the insight and vision to see others and help them along the journey of awareness, courage, confidence, and joy. Seeing people as humans and assuming positive intent.

Support a non-judgmental environment for teammates

Demonstrate a sense of cohesion within the lab that fosters teammate dependability and support by listening carefully to others and encouraging teammates growth

Strive to meet or exceed the expectations of both internal and external customers

Display passion and optimism by listening to the needs of others

Possess a friendly and open minded perceptive through strong interpersonal skills and emotional intelligence

**Teamwork -** Being a contributing teammate to those you work with, striving for common culture and goals. Supporting one another to achieve the mission and seeing opportunity in yourself and others to develop and grow.

Report and be ready to work as scheduled (assist lab manager with running huddle meetings, communicating short / long goals and information to the team)

Collaborate with others to provide high-quality care and experience for our Little Bosses and their families

Place team above self, doing whatever it takes to make the broader organization win

Be able to work in a fast-paced environment with different personalities

Ability to lead diverse team to effectively meet service level agreements to our patients

Work well with members of Her