Ed Observation Assistant, Emergency Department, 32 - Worcester, United States - UMass Memorial Health Care
Description
Schedule Details:
Holidays - Every Other Holiday, Weekends (Saturday and Sunday), Weekends - Every Other Weekend
Scheduled
Hours:
3pm-11pm
Shift:
- Evening Shift, 8 Hours (United States of America)
Hours:
32
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities.
Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.
We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.
And everyone, in their own unique way, plays an important part, every day.I
Major Responsibilities:
- Provides constant observation of high-risk patients as assigned by the Emergency Department Resource Nurse.
- Assists the patient to get undressed, removes items that could injure the patient or staff, secures belongings.
- Monitors the patient's and conducts patient safety checks every 15 minutes for an assigned group of patients.
- Escorts and supervises patients in the bathroom depending on level of care, under the direction of the RN, assists patients with meals and comforts and de-escalates patients by using sensory techniques and distraction techniques as needed.
- Attempts to prevent unsafe patient movement and actions.
- Notifies the nurse of changes in patient activity, mood, behavior, requests for medication and calls for assistance when necessary.
- Reminds patients about the importance of their safety and fall prevention attempts to redirect patient's attention from equipment, and emergently prevents patients from dislodging equipment.
- Works to utilize de-escalation techniques to redirect the patients and if unsuccessful, under the direction of the RN or MD participates in restraints in accordance with training and education.
- Obtains report on each assigned patient from nurse at the beginning of each shift.
- Monitors patients and reports any potentially unsafe behaviors, or patients that appear to be escalating to the assigned nurse throughout the shift.
- Reports concern to nurse if patient's family or visitors are contributing to escalating behavior.
- Performs environmental safety check of patient and patient's room and removes potentially harmful items at the beginning of each shift and between discharges from rooms.
- Constantly checks for and remedies potentially hazardous situations such as improperly open doors and windows.
- Reports any potentially unsafe environmental issues that cannot be remedied to the assigned nurse throughout the shift.
- Follows the Policy & Procedure(s) for Constant Observation.
- Accompanies the patient for therapeutic procedures unless otherwise ordered by the assigned nurse and or physician.
- Documents patient behavior every fifteen minutes on the Constant Observation documentation record.
- Places this information in patient's bedside chart. Provides handoff to the on-coming ED Observation Assistant.
- Performs a variety of duties to support patient care and the operations of the department.
- Engages patients in activities as appropriate.
- Maintains work area in neat and orderly manner. Stocks carts & supplies. Transports patient or equipment.
- Answers telephones, takes messages, and completes light clerical duties such as filing as assigned.
- Follows department/hospital policy and procedure on Infection Control, Fire Safety, etc., including training programs (including de-escalation and restraint training) and demonstrates competency and proficiency as required.
Standard Staffing Level Responsibilities:
- Complies with established departmental policies, procedures and objectives.
- Attends variety of meetings, conferences, seminars as required or directed.
- Demonstrates use of Quality Improvement in daily operations.
- Complies with all health and safety regulations and requirements.
- Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
- Maintains, regular, reliable, and predictable attendance.
- Performs other similar and related duties as required or directed.
II
Position Qualifications:
License/Certification/Education:
Required:
- High School Graduate or equivalent.
- Must be able to complete de-escalation training as well as a certification program for Basic Life Support or Heartsaver course and receive appropriate certification.
Experience/Skills:
Required:
Communication Skills:
Ability to read, write,
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