Loan Servicing Operations Manager Ii - Mount Laurel, United States - TD Bank

TD Bank

Verified Company

Mount Laurel, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Work Location:
Remote Mount Laurel (NJ)

Hours:
40

Pay Details:
$86,840 - $139,360 USD

Line of Business:
Personal & Commercial Banking

Job Description:

This is a remote position.

Monday - Friday 8:00am to 5:00pm Eastern Standard Time

Depth & Scope:

Oversees operations of several functions or processes within operations
Develops and manages the team by recruiting, training and coaching
Leads and applies the performance management process, supporting Employees in their personal and performance development
Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics
Establishes policies and procedures to manage the performance of units supervised
Provides leadership in the absence of the department manager or may represent the interests of the department in committees, presentations, etc
Serves as change agent to identify and implement continuous improvement within teams
Provides recommendations toward strategic vision and tactical goals
Participates or leads multiple projects within department or across divisions
Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
Influences others to gain support and sponsorship for departmental initiatives
Manages bank conversions as they pertain to managed operational units
Develops effective strategies and tactics to ensure successful completion and implementation of project goals and service level agreements.
Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary
Delegates budgetary assignments to subordinate managers

Education & Experience:

Work experience equivalent to Bachelors degree
35 years related experience required
Indepth knowledge of principles, policies, and practices related to operations
Demonstrated leadership, delegation, coaching, and mentoring skills
Demonstrated ability to resolve operational issues and conflicts
Excellent written and verbal communications skills
Demonstrated problem/conflict resolution skills
Demonstrated knowledge of relevant banking and regulatory rules and policies
Proven ability to balance competing priorities and make sound decisions within, and outside of, established policy
Proven ability to develop new policies and procedures in response to, and in anticipation of, changes in the business environment
Work supervised is generally divided into 6 to 10 (or more) diverse operational units with total Employees supervised generally ranging from 75 to 250 Employees
Exhibit forward thinking capabilities
Occasional

travel required

Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel
Occasional

International Travel

Never

Performing sedentary work

Continuous

Performing multiple tasks

Continuous
Operating standard office equipment
Continuous
Responding quickly to sounds
Occasional

Sitting

Continuous

Standing
Occasional

Walking
Occasional
Moving safely in confined spaces
Occasional
Lifting/Carrying (under 25 lbs.)
Occasional
Lifting/Carrying (over 25 lbs.)
Never

Squatting
Occasional

Bending
Occasional

Kneeling

Never

Crawling

Never

Climbing

Never

Reaching overhead

Never

Reaching forward
Occasional

Pushing

Never

Pulling

Never

Twisting

Never
Concentrating for long periods of time
Continuous
Reading, writing and comprehending instructions
Continuous
Adding, subtracting, multiplying and dividing
Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your