Office Manager - San Pedro, United States - The Hood Doctors

Description

• Manage incoming calls
• Assist in hiring and building an office team
• Manage route schedules for technicians
• Identify and assess customers needs to achieve satisfaction
• Make daily bank deposits
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Proven customer support experience or experience as a client service representative
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Familiarity with customer service systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school degree

• 401(k)
• Health insurance
• Paid time off

• 8 hour shift
• Monday to Friday

• High school or equivalent (required)

• Office management: 2 years (required)

• San Pedro, CA 90731: Relocate before starting work (preferred)