Hyde Park - Boston, United States - WeDriveU

WeDriveU
WeDriveU
Verified Company
Boston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

National Express Shuttle (operated by WeDriveU) and Transit is a business unit of global mobility provider
Mobico Group.


The Assistant Operations Manager (AOM) will report to the Operations Manager and is responsible for actively facilitate communications between the Client's dispatchers, the dispatchers at WeDriveU/National Express and the internal Operations Team to ensure the service is running at top notch.


Duties and Responsibilities:


  • Work crossfunctional with dispatch to resolve ontheground issues.
  • Be a liaison between management, dispatch, and drivers.
  • Support operations in problem solving.
  • Help drivers locate and troubleshoot vehicles.
  • Help drivers troubleshoot intermittent software issues.
  • Checkin new vehicles and prepare for service.
  • Checkout vehicles for retirement.
  • Support operations team by maintaining employee and vehicle documentation.
  • Distribute documentation to drivers and communicate information down the chain.
  • Monitor driver performance KPIs and report findings.
  • Communicate vehicle maintenance needs to Fleet.
  • Coordinate vehicle movements and usage
  • Maintain bus hardware and inventory.
  • Assist operations and fleet management with monthly and quarterly audits.
  • Provide training to drivers (as needed)
  • Support the company policy and procedures and work with operations to enforce yard policy and procedures.
  • Support the Operations Manager as needed
  • Additional duties and responsibilities may apply.

Skills Required and Physical Demands:


  • Ability to multitask and pay extreme attention to detail.
  • Selfmotivated with the ability to prioritize and problem solve.
  • Knowledge of Microsoft Office Suite with intermediate to advanced excel skills.
  • Outstanding interpersonal and communication skills
  • Excellent customer service skills
  • Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period.
  • Additional skills and physical demands may apply.

Education and Qualifications:


Hard requirements:

  • Minimum of 1 year of experience in Operations Management.

Preferred requirements:

  • Experience in public or private alternative transportation demand management (TDM)
  • Commercial driver's license
  • Knowledge of DMV policies and procedures

EEOC
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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