Contractor Counter Supervisor - Ottsville, United States - Wehrung's Lumber and Home Center

Description

The LBM Contractor Counter Supervisor will be part of a family-owned business on the move to grow into their next chapter.

This will be a motivated, initiative-driven individual with knowledge and experience in selling lumber and building materials to contractors and builders.

The Inside Sales Supervisor is responsible for driving sales, providing leadership, and direction for the delivery of services and support by the inside sales representatives to customers, vendors, and fellow associates.

In addition, the Inside Sales Supervisor will manage, plan, and direct the overall service issues and concerns related to the builder accounts and customer service.

• Effectively communicates concepts and recommended courses of action to meet and exceed sales plans through weekly snapshots and strategy meetings.
• Implements procedures and processes to set the highest standard for service excellence and operational efficiency for the department.
• Reviews, checks, and tracks work of subordinates for accuracy and content.
• Supervises Inside Sales functions such as customer relations, vendor relations, and associate development.
• Resolves customer complaints and answers questions regarding services and procedures.
• Makes recommendations to management concerning staff and improvement of procedures and strategic direction of inside sales staff.
• Communicates work procedures and company policies to the Inside Sales team.
• Facilitates customer relations between all associated departments.
• Leverages our multiple product lines to cross sell and maximize share of wallet. Yielding increased opportunities to secure increased sales.
• Sells lumber, windows, exterior doors, deck/rail, exterior trim, siding, millwork, and flooring.
• Collaborates with all WFB companies to aid in maximizing sales for the organization.
• Participates in company events and attend company sponsored training programs.
• Other duties as assigned.

• Eligible to work in the U.S
• Minimum experience required 3 to 5 yrs. experience in building materials supply specifically within distribution operations and sales support. Demonstrated selling experience and operations experience.
• Knowledge of business management operations including sales, purchasing and personnel management. Strong problem solving, critical thinking, and creativity skills along with the ability to exercise sound judgment within a sales environment.
• Proficiency in administrative and office leadership duties including excellent professional communication skills and an ability to motivate a team.
• Proficient in Microsoft programs.
• Excellent communication skills; capable of building trusting relationships.
• Able to multitask
• Open to crosstraining

• High School Diploma or GED equivalent

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 1 year
• 2 years

• 8 hour shift

• Monday to Friday

• Ottsville, PA 18942: Relocate before starting work (required)