Technical Support Analyst - Franklin, United States - Akkodis

Akkodis Franklin, United States

3 weeks ago

Banking / Loans

Description

Akkodis is seeking a Technical Support Analyst for an 18+ month contract position with a client located in Franklin, Wisconsin .

Pay range: $18/hr W2 to $20/hr on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors)

Number of Positions - 15

Job Description -

This posting is open to local candidates.

Local candidates will report onsite to our Franklin campus.

Interviews for this position will be held remotely utilizing Zoom.

Hybrid work from home opportunities will be available after training is completed (3 days a week onsite).

Laptop and Equipment is provided to all candidates for this position.

Other equipment outside of what we supply will be at the candidate's cost.

Summary of Position:

Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed via phone and chat interactions utilizing remote access software. Support will include Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.

Candidates will take an average of 25 interactions as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff. To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be handling customer interactions.

Training:

Initial training period of 7 weeks is required with hours 8:00 AM - 4:30 PM, Monday thru Friday.

Permanent shifts will begin upon completion of Training.

Shifts will be assigned based on the requirements of the Job Posting.

Details of Position:

Shift Needs

1st Shift
2nd Shift
3rd Shift
Weekends

Hours will be communicated when extending an offer for the position. Any availability restrictions must be provided prior to the initial interview (Please include the schedule availability form when submitting).

Requirements:

Associate degree or equivalent work experience is preferred.

High School Diploma or GED required.

Ability to type without usage of auxiliary aids and services. 50+ words per minute is recommended.

Experience with using and supporting MS Office and Outlook is recommended.

Background in a multi-channel environment is recommended.

Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.

Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels in a succinct yet understandable fashion based on audience.

Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing tech landscape.

Addresses concerns while engaging and informing clients about the technology environment. Offers ideas related to enhancing the client experience.

Strong verbal and written communication skills, including ability to quickly build rapport and create a distinctive client experience.

Strong analytic skills and ability to solve problems.

Initiative and motivation to include willingness to share feedback to drive process improvement.

Keen attention to detail including proficiency in clear and understandable ticket documentation.

Ability to adapt to changing needs of the business.

Interview Process:

1-hour video interview

For other opportunities available at Akkodis go to you have questions about the position, please contact Nusba Afzal at or

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.

Technical Support Analyst

4 weeks ago

IMS People Franklin, United States

Job Description · Job DescriptionTITLE: Technical Support Analyst · Location: Franklin, WI · Duration: 18 Months · Job Description: · Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commerci ...
Technical Support Analyst

1 week ago

TEKsystems Franklin, United States

Are you looking for an opportunity to excel in your career? We have just the right position for you · We are in search of a Technical Support Analyst to join our team. This is a chance for you to establish your career in the IT support industry and get your foot in the door. · As ...
Technical Support Analyst

2 weeks ago

akkodis Franklin, United States

Akkodis is seeking a Technical Support Analyst for an 18+ month contract position with a client located in Franklin, Wisconsin . · Pay range: $18/hr W2 to $20/hr on W2The rate may be negotiable based on experience, education, geographic location, and other factors · Number of ...
Applications Support Analyst

2 weeks ago

Solve IT Strategies, Inc. Milwaukee, United States

Job Description · Job DescriptionSolve IT Strategies is looking for an Applications Support Analyst. This role is located at Milwaukee, WI 53215. · Must have skills/background: advanced SQL sills, reports developer/workday, Workday background, Workday Financial Mngt · The Main Re ...
Client Support Analyst

3 weeks ago

Fiserv Brookfield, United States

**Calling all innovators - find your future at Fiserv.** · We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of ...
Technical Support Analyst

1 week ago

Vaco Milwaukee, United States

Job Description · Job DescriptionPosition: Technical Support Analyst · Client: Network and IT services provider. · Location: Onsite -Random Lake, WI · Direct Hire · Pay: $40,000 - $50,000 · Please note: this role requires working onsite in Random Lake, WI. No remote or hybrid wo ...
Application Support Analyst

1 week ago

Advocate Health Milwaukee, United States

Purpose: Analyzes data business workflows and business processes to define design and leverage software applications solutions and business processes which meet the requirements of existing systems as well as new product implementation. Serves as a liaison between operations info ...
IT Support Analyst

3 weeks ago

Herzing University Milwaukee, United States

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please click here to log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the intern ...
Dev/ops System Support Analyst

3 days ago

Jobs for Humanity Brown Deer, United States

Company Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Position Type : · Full time · Type Of Hire : ...
Client Support Analyst

3 weeks ago

Direct Supply Milwaukee, United States Full time

Position Summary: · Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. · In the Client Support Analyst position, you'll provide outrag ...
Client Support Analyst

4 weeks ago

Direct Supply Milwaukee, United States

Position Summary: · Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. · In the Client Support Analyst position, you'll provide outrage ...
System Support Analyst

4 weeks ago

FIS Global Brown Deer, United States OTHER

Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Business Administration Travel Percentage : · 0%Job Description · GENERAL DUTIES & RESPONSIBILITIES · • Provides 24 x 7 on-call support for all as ...
it systems support analyst, fch

3 weeks ago

Froedtert Health Milwaukee, United States

Discover. Achieve. Succeed. #BeHere · Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. · This job is ON - SITE. · FTE: · Shift: Flexible 1st shift 7 am to 5 pm with on call about twice a year. · Job Summary: · This position is responsible for all support, con ...
Analyst, Application Support Engineer

2 weeks ago

Webster Bank Milwaukee, United States

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people firstdoing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, ...
Assoc Service Support Analyst

1 week ago

Snap-on Inc Kenosha, Wisconsin, United States Permanent

Overview: · Provide technical support for the most complex Snap-on products to internal and external customers including troubleshooting and documentation. · Responsibilities: · Act as first level support and provide troubleshooting for Snap-on Tool Control systems. · Create and ...
Senior Compliance and Risk Analyst

3 weeks ago

NextEra Energy , Inc. Greendale, United States

Florida Power & Light Company · is America's largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the ...
IT Systems Support Analyst, Fch

2 weeks ago

Froedtert Health Milwaukee, United States

**Discover. Achieve. Succeed. **#BeHere** · *** · **Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.*** · **This job is ON - SITE.** · **FTE: ** · **Shift: Flexible 1st shift 7 am to 5 pm with on call about twice a year.** · **Job Summary**: · This position is respon ...
IT Systems Support Analyst, Fch

1 week ago

Froedtert Health Menomonee Falls, United States

**Discover. Achieve. Succeed. **#BeHere** · *** · **Location: US:WI:MENOMONEE FALLS at our FROEDTERT MEN FALLS HOSPITAL facility.*** · **This job is ON - SITE.** · **FTE: ** · **Shift: 1st shift 8 am to 4:30 pm with an on call rotation.** · **Job Summary**: · This position is res ...
Dev/ops System Support Analyst

2 weeks ago

Jobs for Humanity Brown Deer, Wisconsin, United States Permanent

Job Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Computer Engineering Travel Percentage : · 0% · Job Description · We are FIS. Our technology powers the world's economy and our ...
Assoc Service Support Analyst

1 week ago

Snap-on Inc Kenosha, United States

Overview: · Provide technical support for the most complex Snap-on products to internal and external customers including troubleshooting and documentation. · **Responsibilities**: · - Act as first level support and provide troubleshooting for Snap-on Tool Control systems. · - Cre ...