Catering Director - Milwaukee, United States - Sendik's Food Markets

Sendik's Food Markets
Sendik's Food Markets
Verified Company
Milwaukee, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

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Description

Sendik's Food Markets, a Milwaukee Journal Sentinel "Top Workplace" since 2012, is a rapidly growing organization looking to hire people who thrive in a customer-oriented, fast-paced environment.

We are a family-owned business with a goal of offering our customers the best grocery shopping experience, period.

We do this by selling products of the highest quality for a great value, all while providing exceptional customer service.

We currently have 18 store locations - Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield - The Corners, Waukesha - Meadowbrook, Hales Corners, Marquette and Oconomowoc with a focus on continued growth.

When you accept a position with Sendik's, you are joining our family and a team of associates that have a never quit attitude.

We truly believe we have the best team that is motivated by providing the best service to our customers and each other.

Role Title
Catering and Events Director

Manager
Director of Retail Operations

Job Summary

The Catering Director will be responsible for modeling and promoting Sendik's culture by supporting those who consistently provide "best in class" service to our guests.

The Catering Director is responsible for developing, implementing and overseeing the Special Events Catering Department.

As a part of the Sendik's leadership team, the Catering Director must demonstrate accountability, strong team management skills and hands-on involvement, both in the store and with the team.


Our Values:


Service:

We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers.

It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business"

Passion:
We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.

Nimbleness:
Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed

Duties/Responsibilities

Serve customers, associates, vendors and partners while modeling Sendik's culture and providing "best in class" customer service; Cultivate and maintain strong relationships with clients, vendors, and partners

Proactively identify opportunities to upsell services and enhance the overall client experience.

Actively build and foster consumer interest in Special Events Catering by increasing exposure to the program, including, but not limited to networking, sales and promotional events

Oversee the Special Events Catering Department, including, but not limited to customer service, proposal negotiations, billing, package design, production and customer satisfaction

Support the sales team in client presentations, proposals, and pitches to secure new business

Oversee and facilitate staffing as it relates to catering events, including, but not limited to, production staff schedules, materials and set up

Maintain weekly financials for Special Events, such as, proposals, deposits and timesheets, while confirming all reports are accurate prior to delivering to Finance Department

Collaborate with Marketing for creation of promotional materials as it relates to Special Events catering

Maintain knowledge of on-trend items, strategic initiatives and competitive landscapes

Develop and manage budgets for events, ensuring profitability and cost-effectiveness.

Assist with overseeing store-level production in the Deli Department to ensure all deli production meets company standards

Work with Deli Departments to ensure safety and sanitation standards are consistently met by demonstrating a commitment to safety and sanitation by serving as an example and providing direction

Assist with developing and implementing innovative standards for our Deli Departments store-wide

Mentor and develop top Deli talent within the stores to begin to develop a Special Events Catering team

Weekly travel to various store locations to visit Deli departments, interact with associates and assist with department duties as needed

Assist with Deli Production in the Warehouse Commissary or in stores as needed

Assist in the stores during peak holiday seasons as needed


Qualifications:

High School diploma or GED equivalent is required

Proven experience (minimum of 5 years) in catering and event management, with a successful track record of executing diverse events

Must have extensive prior experience within the restaurant and catering industry

Must be Servsafe certified

Strong knowledge of local and state health, sanitation and safety regulations and codes

Showcase a strong track record of increasing sales

Must have a va
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