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    Sr. System Engineer - Los Angeles, United States - High-Tech Professionals

    High-Tech Professionals
    High-Tech Professionals Los Angeles, United States

    3 weeks ago

    Default job background
    Description
    Sr. System Engineer

    Job ID:

    1818

    Location:
    Bakersfield, CA


    Type:
    Permanent


    Status:
    Closed


    Key Skills:
    IT support, Citrix, Microsoft, VMware, Windows Server, Exchange, SQL, SharePoint, Network, WAN, LAN connectivity, Routers, firewalls, security, VPM

    Description:
    The System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer's software systems, along with coordinating complex projects.

    Essential Duties and Responsibilities

    • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
    • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
    • Engineer and implement system solutions for customers using technologies that meet their needs
    • Implement and support disaster recovery solutions
    • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
    • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
    • System documentation and consulting services to include system reviews and recommendations
    • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
    Additional Duties and Responsibilities

    • Improve customer service, perception, and satisfaction
    • Ability to work in a team and communicate effectively
    • Escalate service or project issues that cannot be completed within agreed service levels
    • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
    • Develop indepth knowledge of the service catalog and how it relates to customer's needs
    • Document internal processes and procedures related to duties and responsibilities
    • Responsible for entering time and expenses in our CRM as it occurs
    • Understand processes in our CRM by completing assigned training materials and blueprints on the CRM University
    • Work through project tickets and phases in our CRM as assigned by a Project Manager
    • Enter all work as service or project tickets into our CRM
    • Review IT publications and online materials to remain uptodate with current and future technologies emerging in the industry

    Requirement:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
    • Interpersonal skills: such as telephony skills, communication skills, active listening and customercare
    • Diagnosis skills of technical issues
    • Ability to multitask and adapt to changes quickly
    • Technical awareness: ability to match resources to technical issues appropriately
    • Service awareness of all organization's key IT services for which support is being provided
    • Understanding of support tools, techniques, and how technology is used to provide IT services
    • Typing skills to ensure quick and accurate entry of service request details
    • Selfmotivated with the ability to work in a fast moving environment

    Compensation:
    Depending On Experience

    Benefits

    401 K / Profit Share / Medical, Dental & Vision Insurance / Holiday & Vacation Pay


    To apply for this position please submit an MS Word doc of your resume and put in the subject "Job ID # 1818".

    #J-18808-Ljbffr
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