An International Consumer Service Agent is a professional who assists customers from different countries with their inquiries and concerns regarding products or services - Zeandale, United States - Apex Solutions

Apex Solutions
Apex Solutions
Verified Company
Zeandale, United States

1 month ago

Savannah Johnson

Posted by:

Savannah Johnson

beBee Recruiter
Description

The company Schleich GmbH is currently offering this job in Schwäbisch-Gmünd. If you are currently looking in the field of Other, you should check out the details on the company's website. There you will find detailed information about the position and the company.

The following adventures await you at Schleich:

  • Co-development of a global Complaint Management System
  • Participation in the development of customer support processes and tools, integration of optimizations and implementation of workflows
  • Processing of international end consumer complaints while adhering to KPIs (including customer satisfaction, processing time, and costs)
  • Establishment and management of a global KPI reporting
  • Contact person for (international) end customers for questions regarding complaints and other inquiries, as well as targeted internal communication of information
  • Ensuring close collaboration with internal interfaces (including Product Design, Product Lifecycle Management, Packaging, Supplier Quality, Quality Engineering, Logistics)
  • Analysis of workflows, processes, and statistics
  • Spare parts management, including needs analysis of spare parts, as well as ensuring and implementing spare parts strategy and assortment maintenance

The chapters of your previous story:

  • You have a degree in Business Administration or a comparable vocational training
  • You have several
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