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    Store Customer Experience Coordinator - Trenton, United States - TD Bank Group

    TD Bank Group
    TD Bank Group Trenton, United States

    4 weeks ago

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    Description
    We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop.

    Financial Services Associate (US)
    348619BR
    Retail Banking

    Financial Services
    Penns Grove , NJ

    February 9, 2022

    Company Overview

    About TD Bank, Americas Most Convenient Bank


    TD Bank, Americas Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida.

    In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance.

    TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit

    Find TD Bank on Facebook at

    and on Twitter at .

    TD Bank, Americas Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America.

    The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol TD. To learn more, visit .

    Job Description

    The Financial Services Associate provides Legendary Customer Service while offering financial advice and selling TD Bank products and services to new and existing Customers.

    Looks for every opportunity to deepen Customer relationships by asking probing questions and offering appropriate additional products and services. Responsible to have knowledge of and sell the wide variety of products and services, including loan and mortgage products.

    This role will contribute to the growth of the business by developing and deepening new and existing Customer relationships and will be responsible for meeting and exceeding specific, individual and team-based business goals.

    Responsible for the entire service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requests.


    • Conducts needs-based conversations and offers financial solutions to meet our Customers needs
    • Makes quality referrals to appropriate partners
    • Responsible for meeting individual performance metrics
    • Responsible for making sound decisions and timely problem resolution
    • Proactively reaches out to Customers to deepen relationships through needs-based conversations
    • Performs a broad range of tasks of varying complexity and scope
    • Conducts loan interviews, accepts loan applications, and conducts loan closings
    • Trains less experienced team members
    • Participates in opening and closing Store procedures

    Requirements

    • HS Diploma or GED required, 2-year degree preferred
    • 1+ years of related experience
    • Superior Customer Service skills
    • Teller and/or cash handling experience
    • Strong organization skills to handle multiple tasks in a fast-paced environment
    • Excellent communication skills with ability to be concise, clear and consistent
    • Demonstrated effective problem-solving skills
    • Demonstrated ability to schedule and prioritize work
    • Demonstrated ability to work independently and within deadlines
    • Proficient in Microsoft Office
    • Notary License (Preferred)
    • Ability to provide community services, including, but not limited to, Financial Education classes

    Hours
    20hrs

    Inclusiveness

    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

    We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at .

    Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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