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Clementon

    Client Experience Coordinator - Clementon, United States - ABHS

    ABHS
    ABHS Clementon, United States

    6 days ago

    Default job background
    Description
    Job Purpose Summary:
    • Responsible for relationship and rapport building with the clientele of Victory Bay Recovery Center. Responsible for execution of alumni functions and AMA blocking.
    Core Functions:
    • Client Advocacy
    • Referral Facilitation
    • Alumni Management
    • Client Culture
    • LMA
    Responsibilities Include:
    • Relationship building with clients of all Victory Bay Recovery Center programs
    • Providing AMA follow-up phone calls
    • Actively blocking AMA's
    • Spotting, delegating and/or addressing problems that occur in client experience in both Dignity Hall and Victory Bay
    • Attends Clinical Orientation Groups
    • Collaborate with Admissions and Clinical to assist in refer out process
    • Liaise with PRS Team Lead and Clinical Staff to ensure best client outcomes and communication of client needs
    • On-Call/After-Hours Phone coverage and availability, as needed
    • Maintain frequent communication with all alumni members
    • Maintain and frequently update social networking presence, managing alumni Facebook page
    • Organize and facilitate the monthly new client lunch
    • Manage and prepare PowerPoint presentations to orient new clients to our Alumni program.
    • Organize and facilitate the monthly Alumni Meeting.
    • Organize and facilitate the quarterly Alumni dinner
    • Organize and facilitate a quarterly Alumni event.
    • Organize and distribute Alumni packages (jacket, coin, etc.)
    • Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment.
    • Works a mix of day, night and swing shift in order to make maximum contact with full census
    Job Type: Full-time

    Required education: N/A

    Required experience: 2-4 years' experience working in a Drug & Alcohol Treatment Facility.

    Proper Knowledge and Skills:
    • Proper English and grammar, usage and spelling
    • Software application related to the field
    • General offices principles and practices
    • Basic computer knowledge including email etiquette
    • Professional phone and customer service demeanor
    Physical requirements:
    • Must be able to lift 20-50 lbs.
    • Occasional to frequent walking, sitting, standing, driving
    • Close eye work (computers, typing, reading, writing)
    Environmental Factors:
    • Communicable diseases
    • Hot/cold temperatures
    • Environmental conditions may vary
    Required licenses or certifications:

    Can obtain through Victory Bay after hiring if not obtained prior.
    • Current CPR Certification
    • Narcan training
    • Peer Recovery Specialist Certification
    • Crisis Prevention Institute Certification (Within first 90 days of employment)
    This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
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