Strategic Account Leader - Pennsylvania, United States - Lundbeck

Lundbeck Pennsylvania, United States

3 weeks ago

Full time

Description

Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? At Lundbeck, we are tirelessly dedicated to restoring brain health, so every person can be their best. Inspired and driven by our purpose, we are the only global biopharmaceutical company focused solely on brain diseases. We have a robust and innovative pipeline, bringing forward transformative therapies to address unmet needs in neurology and psychiatry. Join us on our journey of growth

Territory: North Atlantic

Target cities for territory include Cleveland, Columbus, and Cincinnati, OH, Pittsburgh and Philadelphia, PA and Washington DC - will consider candidates who live within 100 miles of territory boundaries with access to a major airport. Territory boundaries include: Ohio, Pennsylvania and District of Columbia

The Strategic Account Leader (SAL) will work to build a best-in-class customer experience with Lundbeck products for our customers. They will partner with internal cross-functional stakeholders (e.g., Customer Engagement, Patient Acquisition, Market Access, Marketing teams, and Medical) to develop and implement strategies for Lundbeck products to maximize product access and improve patient outcomes. The SAL will create, implement, and monitor strategy for identified strategic accounts (e.g., health systems, IDNs, academic institutions, fellowship programs). The key external stakeholders for this role may include organizational leadership C-Suite roles (CEO, CFO, CBO), VP Finance, VP Clinical Ops, Specialty Pharmacy, Outreach Coordinator, Infusion Site Directors / Enrollers, Patient Access Managers, and the Reimbursement Teams.

ESSENTIAL FUNCTIONS:

Customer Engagement Strategy, Execution and Pull-Through

Lead development of and execution of account-specific strategies that improves customer engagement and account management throughout the patient journey, focusing on improved customer experience and access

Create and develop extensive business plans for internal stakeholders incorporating customer and market insights to make data driven decisions; demonstrating executive level interpretation of data to ensure decisions are derived based on strong analytical rigor and deep understanding of market and customer dynamics

Conduct discussions with organizational leadership, including C-level, Administration, and key formulary decision makers to address formulary decisions regarding Lundbeck products

Identify innovative opportunities and compliant ways to advance partnerships

Work closely with the Brand team to ensure account-specific strategies, tactics and messaging are aligned with core brand strategy

In collaboration with Payer Account team, discuss payer coverage policies and system protocols with key stakeholders within Health Systems/IDNs, bringing in Field Reimbursement support when appropriate

Collaborating with cross-functional partners, create customer-centric education materials to support customer ecosystem-specific discussions focused on improving patient experience in partnership with compliance, PARC, etc.

Build and support integration of treatment journey solutions and resources that support brand strategy and positive patient initiation experience

Lead aspects of evolution of customer experience strategy; supports pull-through via sales meetings, promotional materials (including digital resources), non-personal promotion and direct to sales force communications as appropriate.

Attend relevant congresses to capture actionable insights from the customer experience lens

Ensures all Strategic Account projects are compliant and have obtained necessary approvals through the appropriate Legal, Compliance, and material review processes

The position will be a field-based role.

Cross-Functional Collaboration and Influence

Lead interactions with Brand team members including other functional areas (Customer Engagement Team, Patient Acquisition/Support, Payer Account Directors and Field Access Specialists, Trade and Distribution, Medical, Regulatory, Training, Market Research, Analytics) building consensus/buy-in/approvals among these team members on programs, insights, and engagement strategy

Coordinate with Medical to create a unified vision for compliant cross-functional planning for Strategic Accounts

Collaborate with Market Access teams to understand the impact of channel and access strategy and associated content, as well as national accounts strategy; share insights and recommendations with the Market Access organization to identify areas of opportunity to improve access to Lundbeck products

Align account-specific strategies with other operational functions (e.g., Medical, Customer Engagement, and Marketing) to support a broad customer engagement strategy as well as appropriate product access and coverage for Lundbeck products

REQUIRED EDUCATION, EXPERIENCE and SKILLS:

Accredited Bachelor's Degree

7+ years sales, marketing or other relevant commercial or analytical experience

4+ years of Account Management, Marketing, or Sales Management experience with sophisticated matrix customers in any or all the following areas: LTC, GPOs, Key Accounts, IDNs / Health Systems, Government, Academic Institutions, Managed Care and/or National Trade Accounts, with a proven track record of success

Excellent communication, presentation, and interpersonal skills along with an ability to influence both within and outside the organization

Ability to work with multiple internal cross-functional teams and successfully manage multiple projects simultaneously

Previous buy and bill experience

Proven track record of success with understanding behavior changes that drive decisions, problem-solving, and decision-making capabilities

Strategic Thinking – strong strategic thinker, able to assess a range of variables including market trends and opportunities, competition, specific customer barriers, etc. to craft strong near and longer-term Customer strategies.

Strong analytical skills combined with a strong market orientation to identify breakthrough opportunities that translate into pragmatic operational plans. Demonstrated ability to take data and formulate a strategy for Lundbeck products to compete successfully

Ability to work collaboratively in a fast-paced, high energy organization

High level of integrity and adherence to all compliance guidelines

Proficiency in Microsoft Office Products, namely Word, Excel, and PowerPoint

Must live within 100 miles of territory boundaries

Driving is an essential duty of this job; must have a valid driver's license with a safe driving record that meets company requirements.

The role is part of Lundbeck's Vehicle Fleet Stipend Program and requires business use of a personal vehicle. More information on the stipend program can be found here.

PREFERRED EDUCATION, EXPERIENCE and SKILLS:

MBA or master's degree

People leadership experience with direct reports in pharma marketing, sales, or a related pharma commercial function

Rare disease or biologics infusion experience

Pharmaceutical / medical / healthcare product brand marketing or other commercial leadership experience, including prior experience with US Consumer and/or HCP Marketing (specifically to infusion biologics a plus)

Patient Support / HUB experience

Experience and knowledge within the area of neurology and migraine

Pharmaceutical sales and/or sales training experience

Knowledge of the AMA, ACCME, PhRMA and FDA regulations associated with promotion and industry-supported scientific education activities

TRAVEL

Willingness/Ability to travel approximately 50% domestically. International travel may be required.

The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies and proficiency for the role. Salary Pay Range: $200,000 - $230,000 and eligibility for a 20% bonus target based on company and individual performance, and eligibility to participate in the company's long-term incentive plan. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, and company match 401k. Additional benefits information can be found on our site. Applications accepted on an ongoing basis. #LI-LM1, #LI-Remote

Why Lundbeck

Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site.

Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site.

Lundbeck is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.

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