- Provides 5-star customer service to all employees (in all forms of communication).
- Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
- Manages outgoing mail/package transactions.
- Performs duties associated with shipping and receiving of materials.
- Notifies employees upon receipt of inbound deliveries.
- Distributes mail/packages to company personnel.
- Acts as point of contact for company personnel on mail/package inquiries.
- Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).
- Submit work orders for certain requests.
- Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
- Will perform meeting room and conference room set ups.
- May perform building occupant moves within assigned facilities.
- Will perform light maintenance and cleaning duties as assigned.
- Maintains the Business Service Center area in a neat and orderly fashion.
- Monitors level of office supplies on the floor, and replenishing and orders accordingly.
- Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
- Trains back-up and providing guidance on policies and procedures.
- Determines what additional support is needed when handling sensitive inquiries.
- Provides exceptional customer service to client.
- Provides reception or concierge (front of office) coverage as needed.
- Strong verbal and written communication skills.
- Excellent customer service skills.
- PC skills MS Office Suite experience.
- Ability to handle multiple tasks simultaneously.
- Good organizational skills.
- Working knowledge of MFD equipment.
- Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
- Possesses ability to work independently and capable of completing projects.
- Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.
- High School Diploma (or equivalent) required.
- 1+ years prior work experience preferred.
- Ability to work assigned work hours determined by manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
- Approximately 50% of the time this position requires the below physical demands.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Ability to lift or move 40 lbs. or greater frequently.
-
Service Associates
4 weeks ago
Industrial Bank Wash Washington, United StatesJob Description Job Description Industrial Bank is seeking a highly qualified professional for the position of Service Associate (Teller) for our Retail Branch located at 2000 Eleventh St, NW, Washington, DC Industrial Bank is a successful and established African American owned a ...
-
Office Services Associate
1 week ago
Ultimate Staffing Washington, United States:Position summary · The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with suppo ...
-
Client Service Associate
2 weeks ago
Stifel Financial Corporation Washington, United StatesUnder immediate supervision, Client Services Associate (NR) assists one or more Financial Advisor(s) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited Client Service, Associate, Reg ...
-
Client Services Associate
2 weeks ago
Trans Perfect Translations Washington, United StatesThe Client Services Associate is responsible for providing the first level of support to existing clients and managing and coordinating the completion of all language projects. Description: Respond to client requests for new project initiatives throu Client Service, Associate, In ...
-
Sales & Service Associate
6 days ago
The Hertz Corporation Washington, United StatesThe Sales & Service Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class cu Sales, Associate, Customer Se ...
-
Client Service Associate
2 weeks ago
United Bank, Inc. Washington, United StatesThe primary function is to support the Institutional Services Group of the Wealth Management Division and designated Relationship Managers/ Advisors in day-to-day client contact, relationship management, trust and investment account administration, s Client Service, Associate, Cu ...
-
Guest Services Associate
3 weeks ago
The Phillips Collection Washington, United StatesPOSITION OBJECTIVE: · Guest Services Associates provide box office, retail, and member services support at the museum's front of house. Guest Services Associates will have a strong record of customer service experience in the hospitality, fundraising and/or retail sectors and wi ...
-
Customer Service Associate
3 weeks ago
Marshalls Washington, United StatesMarshalls Market St. NE The Shops at Dakota Crossing 20018 [Retail Associate / Team Member] As a Customer Service Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture ...
-
Sales & Service Associate
4 weeks ago
Hertz Washington, United StatesWage : $16.00/hr · The · Sales & Service Associate · is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class custom ...
-
Client Services Associate
2 weeks ago
DSPolitical Washington, United StatesWe're looking for an ambitious candidate to work in DSPolitical's Client Services team As a Client Services Associate, you will assist with trafficking campaigns to the Programmatic Trading team, the preparation and production of reports, and other resources for clients. Utilize ...
-
Associate Director, Client Services
2 weeks ago
Bully Pulpit International Washington, United StatesLocation: D.C., New York, Chicago, Denver (Hybrid), Remote considered based on experience · Bully Pulpit International is an outcomes agency made up of strategists, data scientists, and artists. We come from politics, brands, and government, communicate without barriers, and meas ...
-
Associate Director, Clinical Services
2 weeks ago
George Washington University Washington, United StatesThe George Washington University (GW) is actively seeking a dedicated and experienced Associate Director, Clinical Services to join the leadership team at GWs Counseling and Psychological Services (CAPS). Reporting directly to the Director of CAPS, Director, Clinical, Associate, ...
-
Service Associates
2 weeks ago
Industrial Bank Washington, United StatesIndustrial Bank is seeking a highly qualified professional for the position of Service Associate (Teller) for our Retail Branch located at 2000 Eleventh St, NW, Washington, DCIndustrial Bank is a successful and established African American owned and operated financial institution ...
-
Service Associates
3 weeks ago
Industrial Bank Wash Washington, United StatesJob Description · Job Description · Industrial Bank is seeking a highly qualified professional for the position of Service Associate (Teller) for our Retail Branch located at 2000 Eleventh St, NW, Washington, DC Industrial Bank is a successful and established African American o ...
-
Service Associates
2 weeks ago
Industrial Bank Washington, United StatesIndustrial Bank is seeking a highly qualified professional for the position of Service Associate (Teller) for our Retail Branch located at 2000 Eleventh St, NW, Washington, DC · Industrial Bank is a successful and established African American owned and operated financial institu ...
-
Associate Director, Clinical Services
3 weeks ago
The George Washington University Washington, United StatesPlease see Special Instructions for more details. · Employer will not sponsor for employment Visa status · I. JOB OVERVIEW · Job Description Summary: · The George Washington University (GW) is actively seeking a dedicated and experienced Associate Director, Clinical Services to ...
-
Associate Director, Publishing Services
4 weeks ago
NAFSA: Association of International Educators Washington, United StatesJob Type · Full-time · Description · The Associate Director, Publishing Services plays a key role in the conceptualization, development, and delivery of print and digital publications and products, as well as collateral and online content. Reporting to the Director, Publishing ...
-
Food Service Associate II
4 weeks ago
Children's National Hospital Washington, United StatesThe Food Service Associate II will serve, assist, maintain and re-supply customer stations in the cafeteria service area including but not limited to deli, Grille and hot line, as assigned. Prepare, portion and inventory deli food items. Assist customers. · Qualifications: · Mi ...
-
Registered Client Service Associate
1 week ago
Citigroup Inc Washington, United StatesThe Registered Client Service Associate is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing ...
-
Senior International Services Associate
1 week ago
George Washington University Washington, United StatesPosting Details · I. JOB OVERVIEW · Job Description Summary: · The George Washington University (GW) International Services Office (ISO) is searching for a Senior International Services Associate. The GW ISO team is a fast-paced, results-driven group where initiative, teamwork ...
Client Services Associate - Washington, United States - SPS North America Inc
Description
Job DetailsLevel
Experienced
Job Location
HOUDC - Washington, DC
Position Type
Full Time
Job Category
Customer Service
Description
Job Title: Client Services Associate
Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview:
The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About SPS
SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.
In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
We encourage candidates to review all our job listings and learn more about SPS at our company website
SPS. The Power of Possibility.
