Front Desk Representative - Philadelphia, United States - Refocus Eye Health

Refocus Eye Health

Verified Company

Philadelphia, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Your primary job duties will include, but not limited to, scheduling appointments, greeting and checking in patients in a courteous manner, answering all patient inquires, taking phone calls, maintaining and updating patient files, checking referrals as well as insurance eligibility.

Your top priority will be to ensure a smooth workflow so that our patients receive the best possible care. Our Front Desk Receptionist should be efficient and well-spoken with experience running a medical office. If you are customer service oriented, computer-savvy and can multitask, we'd like to meet you

Essential Responsibilities:

Answer phones
Check messages
Patient checkin/checkout.
Verify all patient information
Collect and record copays
Insurance Eligibility
Monitoring provider schedules to ensure accuracy.
Handling patient complaints, escalating to Office Manager as appropriate.
Ensure end of day tasks are completed (Batch and balance daily finance reports)
Rescheduling/Scheduling patients, calling patients on wait list/recall list.
Confirm patient appointments
Prepare fee slips and charts for next day appointments
Retrieve previous notes from Referring doctor for new patients
Take problem calls, fill out appropriate paperwork for calls to be triaged
Maintain excellent communication and effective working relationships with patients, providers, clinical and administrative teams, leadership, insurance companies, the public and the medical community to facilitate high patient quality care.

Qualifications & Requirements