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    Dispatcher - Miami, United States - Clean Earth

    Clean Earth
    Clean Earth Miami, United States

    4 weeks ago

    Default job background
    Full time
    Description

    Job Description

    If you love being at the heart of the action, interfacing with customer service and drivers to quickly and efficiently respond to customer needs, this job may be the perfect fit for you.

    Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service.

    Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.

    Provides highest level of customer service to all customers in line with Customer objectives.

    Monitor and escalate CIC's to supervisor & Assist walk-in customers

    Responsible for All Logistics/Transportation

    Understand and review daily the Atlas routing system

    Conduct daily debriefs for all drivers

    Assist with Team Member electronic issues or concerns

    Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labels

    Dispatch drivers for extra, early service or missed pick-ups

    Create load sheets

    Reviews driver's paperwork (DVIR's, ELD Logs) and DQF files

    Review and updates routes, new customers based on daily communication, reroutes existing customers as required

    Debrief drivers in accordance with written SOP's

    Complete consolidated manifests for trailer shipments

    Ensures that routes are balanced daily

    Forwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request

    Assists drivers with problems/issues as issues arise (during the day or at the end of the route)

    Prepares reviews and stamps all manifests

    Assists Trans Supervisor/Manager as needed/directed

    Handle 3rd Party Hauler paperwork

    Track and input DOT hours/ JJ Keller.

    Monitors Company policies and procedures, communicating to staff, as necessary

    Communicate performance standards and objectives

    Monitors operations and work of all CSRs

    Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings

    Perform any other administrative duties assigned by management

    Transport & Logistics

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