Bartender - Lombard, United States - Auro Hotels

Description

** Bartender**

**Job Category****:** Food & Beverage **Requisition Number****:** BARTE02527 Showing 1 location **Job Details**

**Description**

Major Responsibilities

Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.

Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

Learns guests names and uses them to address them. Remembers regular guests favorite drinks.

Thoroughly and correctly sets up the bar or lounge prior to opening and cleans at end of shift according to AURO and Franchisors operational policies and standards to ensure guest comfort and satisfaction.

Does all necessary side-work as per schedule, this includes stocking and organize all liquor, juices, glassware, paper, wines, cut fruit etc.

Is knowledgeable about all menu items and beverages served, their garnish, contents and preparation methods; is aware of all daily specials and 86 items. Can answer guests questions regarding such with confidence and accuracy.

Greets guests promptly at bar within two minutes. Takes orders, mixes and serves drinks to guests. Checks for proper identification when necessary.

Utilizes suggestive selling techniques to increase check averages.

Takes order accurately and follows proper procedures in completing guest checks and submitting information into lounge POS system.

Check guest order prior to serving to insure that appearance, temperature and portions are correct.

Serve guest order promptly according to service standards. Returns as appropriate to ensure all of guests needs are being met and to suggestively sell other items.

To receive payment for all food and beverage checks and to record all charge tips and other paid-outs as appropriate to ensure proper handling of financial assets.

Pre-busses and busses all tables as per lounge standards and prepares for future customers.

To take and know inventory at all times and requisition daily supplies as needed to ensure efficient operation of lounge.

Other Duties and Responsibilities

Complies with Company Standards of Service as outlined for AURO Hotels.

Projects a favorable image of AURO Hotels to the public at all times.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Treats guests, vendors, customers and co-workers with professionalism and respect at all times.

Completes Departmental, AURO Hotels and Brand standards training as assigned.

Maintains a clean and neat appearance at all times.

Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.

**Nothing in this job description restricts managements right to assign or reassign duties, work hours and/or responsibilities for this job at any time.**

**Disclaimer**

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Experience/Education**

High school diploma or general education degree or equivalent combination of education and experience required.

**Certificates & Licenses**

Must have valid TIPS or other Alcohol Awareness Certification within two weeks of hire and maintain valid certificate throughout employment. Others required by Brand Standard and/or State Law

**Computer Skills**

As required by Brand Standard and Company standards

**Language Ability**

Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.

**Math Ability**

Able to perform basic math problems.

**Reasoning Ability**

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

**Work Environment**

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.

**Physical Demands**

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is *occasionally* required to sit, climb or balance and stoop, kneel, or crouch. The associate is *occasionally* required to lift up to 40 pounds. The associate is *constantly* required to walk and work with hands and arms up to several hours at a time. While performing the duties of this job the associate is *constantly* required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. They are also *constantly* required to talk and/or hear.

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