Host(Ess) - Dante Beverly Hills - Maybourne Beverly Hills Hotel

Maybourne Beverly Hills Hotel

Verified Company

Beverly Hills, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Host(ess)

Job Overview

Summary of Position

The Host/Hostess of a Maybourne Beverly Hills outlet is responsible to ensure that each and every guest has a most memorable experience.

This experience begins with the cleanliness and appearance of our facilities and staff and is enhanced by going the extra mile in our efforts.

Each colleague plays a crucial role in the maintenance of their workspace before and during their shift, and our guest's experience is always the top priority.

It is also the responsibility of the Host/Hostess to courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service.

Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation book. Assist in monitoring the guests' needs and all phases of the operation. Assume total responsibility when Manager/Supervisor is not present.

Roles and Responsibilities

Job duties include, although are not limited to:_
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of:
Scheduled daily activities and inhouse groups.
Daily house count.
Hotel extension numbers.
Beeper number/radios carried by hotel personnel.
Hours of operation of each outlet, ambiance, menu selections and price range.
Features and services provided by the hotel.
Availability of seating within outlet during shift or for future requests.
Any special events or menus that are being offered during service or in upcoming days.
Maintain complete knowledge of all menu items, specials, 86'd items, liquor brands, beers and nonalcoholic selections available in the restaurant.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain complete knowledge of table/seat/station numbers, proper table setups, room capacity, hours of operation, price range and dress code of the restaurant.
Maintain complete knowledge and comply with all departmental policies and service procedures.
Prepare station chart and assign stations to staff following departmental procedures. host duty or supervisor/manager?
Set up Host(ess) station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor.
Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur.
Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
Ensure that a selection of reading materials (journals, local news, travel literature) is always available and in good condition.
Inspect tables and stations, ensuring that all setups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections.
Answer restaurant telephone courteously and efficiently as specified in departmental standards.
Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
Maintain positive guest relations at all times.
Greet and acknowledge all arriving guests with a sense of urgency and putting the guest at the center of all you do.
Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines.
If guests are waiting for a table, either in the bar/lounge or reception area, maintain dialogue with them. Update them with expected time for table to become ready and try to develop rapport when appropriate.
Anticipate guest needs and respond promptly.
Accommodate all requests for information courteously.
Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
Handle guest complaints and ensure guest satisfaction.
Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected.
Extend courteous departures as guests leave the restaurant.
Ensure tables are cleaned and reset according to standards.
Complete closing duties as assigned.
Host stand is left in immaculate condition, completely restocked of any supplies, including tissues, matches, toothpicks, and supplies for children.
Menus are clean and organized and ready for the following day's service. Any deficiencies in quality or stock are reported to supervisor/manager.
Reading glasses are clean and blemish free.
Reservation system is properly maintained; all tables are updated properly and any relevant guest information input in guest's profile (e.g. Dietary Restrictions, seating preference, beverage preference, meat preparation pr