Service Desk Analyst - Mendota Heights, MN
1 day ago
Job summary
We are more than a provider of support services; we're a mission-driven team rooted in respect, inclusion,
and person-centered care. We help people live meaningful lives on their own terms; supporting their goals,
honoring their choices, and empowering their independence.
Responsibilities
- Serve as first-level escalation for PC, software,
printing, and basic networking issues and aim for high First Call Resolution (FCR). - Troubleshoot via phone,
ticketing system (SysAid), and remote tools (Splashtop)
Job description
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