Security Guard - Scottsdale, United States - HCW MANAGEMENT CONSULTANTS LLC

HCW MANAGEMENT CONSULTANTS LLC
HCW MANAGEMENT CONSULTANTS LLC
Verified Company
Scottsdale, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Summary
A Safety & Security Guard is responsible for providing protection for hotel guests, employees and property.

They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.


Education & Experience

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Certificate of Completion in Safety and Security Training (must comply with State requirements)
  • CPR, First Aid and Heimlich maneuver Certified

Job Duties & Functions

  • Approach all encounters with guests and employees in a friendly, serviceoriented manner.
  • Maintain regular attendance in compliance with HCW Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
  • Comply at all times with HCW Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Answer phone and dispatch in a timely manner, in addition to demonstrating proper twoway radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times.
  • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
  • Maintain and review daily activity log.
  • Maintain confidentiality with respect to guest and Associate incidents.
  • Hold briefing with Guest Services staff both at the beginning and end of shift.
  • Open secured areas for authorized personnel; checks ID of visitors/Associates, as necessary.
  • Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
  • Assist guests to their rooms or help guests enter their rooms.
  • Assist outside agencies as necessary.
  • Provide escort.
  • Assist HR/MOD with responding to Associate altercations.
  • Assist with intoxicated guests.
  • Be knowledgeable about hotel and guestroom locking systems.
  • Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
  • Challenge suspicious persons.
  • Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
  • Assist during medical emergencies, administering First Aid/C.P.R/Heimlich maneuver, as necessary.
  • In partnership with Department Head/Hotel leadership, completes Incident/Accident Reports in a clear and concise manner.
  • Receive deliveries; deliver requested items to guest rooms, as needed.
  • Assist Front Desk with Express Checkouts, newspaper delivery, and with van runs as requested or applicable to the needs of the Hotel.
  • Handle items for "Lost and Found" according to the standards.
  • Works special functions, attends meetings, and/or performs other duties as required.
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